MCM House Paddington — Local services in Sydney

Service beyond expectations ! Advice spot on ! Furniture of the highest quality ! Thank you so much to Gabby R. and the all the team at MCM House for all of the above and much more !! From my initial call to MCM House right through to the delivery of all items of furniture ordered the customer service was beyond expectations. The team at MCM House were, at all times, so patient, helpful and informative and with the unprecedented times we are all experiencing was careful and very mindful. The advice, suggestions and information on all the furniture was spot on. All my questions were answered thoroughly with great patience and when undecided on colour and sizing of furniture pieces, the advice was invaluable in our decision making. A sure sign of the great experience and knowledge the team have !! A very special shout out to Gabby R. as she definitely delivered and is the definition of ‘Service beyond Expectations’ . Her expertise, patience, understanding and assistance was so appreciated and invaluable !! Her organisational skills are a true credit to her and the service from the time of ordering to time of delivery was exceptional !! Following delivery she made personal contact to ensure everything was in order which is so admirable and appreciated. We would definitely recommend MCM House for not only the incredible service and knowledge of Gabby and the team but also for the quality and beauty of their furniture. Definitely a great investment !! Thank you so...

Wow where do I begin. Absolutely abysmal service. And that’s putting it lightly. Both the customer care team (which is operated by one person) and the frontline team in paddington who are literally quiet useless when dealing with order issues. Incredibly disjointed from each other.

After placing my order. I had not received any kind of email correspondence for the estimated delivery date. I received the lead time for my order only after emailing multiple times. Even then, they continually delayed my order delivery date. Now I’ve been waiting two months since placing the order.

Finally after getting correspondence from the delivery couriers I tried to arrange the delivery as soon as possible as it’s already two weeks ahead of Christmas time and they only gave me a two day delivery window and they certainly are not willing to accomodate what’s so over. Basically was told tough luck and better luck next year as they are closed after the delivery window given. You would think you’re paying exorbitant prices for better quality service. Absolutely gob smacked. I still have not received my order and I’m at my wits end... Mind you they give such a massive window for the delivery (7am - 5pm) and will not give you more accurate time for the delivery. WOW.

Buyer please just save yourself the great stress and purchase elsewhere their furniture is just not worth it. It’s extremely basic for the amount this...

WARNING ON THE DUNE DINING TABLE:

MCM produce beautiful looking furniture. I love their designs and the price is reasonable for what the product is / looks like in some instances... However I would like to warn against the Dune Dining table / Dune products. I Purchased the Dune dining table in October 2023, it didn't arrive until May 2024 even though the original lead time was max 6 weeks (first problem). I appreciate furniture takes time to producer however 6 months is quite insane... I also had to chase for updates each month - as I was hardly offered updates proactively.

None the less I was happy to wait as it was the perfect style for my apartment. Unfortunately once the table arrived I noticed it was incredibly porous and not at all functional as a dining table. If you spilt the tiniest amount of food or drink it will immediately stain and its pretty much impossible to wipe properly. I had to have a piece of custom glass cut to sit on top of the table to protect it and actual be able to use it. Which is such a shame as it ruins the intended original look of the table.

For a table that costs $1,800 it should at least be functional and finished. Yes its micro cement but it should have some kind of treatment to allow it to be used without it getting ruined immediately.

I wouldn't purchase from MCM again....