The Cheesecake Shop Penrith — Local services in Sydney

I ordered 2 cupcakes through Uber eats to my workplace. However, the Uber driver only delivered one. I called the reasturant to question what happened and the worker told me “we only had one in stock, they said it would be okay”. I’m unsure who “they” is.

I stated I would like a refund for the missing cupcake and the worker has told me they cannot refund but I can come to the store anytime and they will give me another cupcake. At this point I explained to the worker that I was in the middle of a shift at the hospital and that if I could have come to the store I would not have done Ubereats in the first place plus I had already paid for delivery.

I asked her again for a refund or to deliver another cupcake and she has told me “we do not do deliveries” and requested I call back after 5pm when her manager is back from break (2:30pm at this point).

I tried calling several times at 7pm and no one answered the phone. Operating hours online state open till 8pm.

Extremely disappointed and outraged at this customer service. It is never acceptable to take someone’s money and not provide the goods and deny a refund. I am perplexed by this workers problem solving abilities and customer service skills or lack therof. My one cupcake was as dry as a chip. It was not injected with chocolate glaze as advertised and was missing the...

Ordered a cake back and January and waited over an hour for an ordered cake. They kept saying 5 mins then 29 mins, it was clear to me they were only just getting the order ready.

Ordered from them again for pick up today. I called ahead to inform them that I didn't have time to wait as I had to last time and if they could check if my order was ready. They told me they didn't have time to check if it was ready. I informed him that I don't have time to wait around and he once again said they were too busy to check and I would just need to come in. I got then about 30 mins later and the cake was not ready and was made wrong with incorrect writing. It was sent back and still was not like the picture and looked damaged after the correction of the writing. I have given them their second chance and I will not use them again. This shop used to be fantastic for years. I'm not sure what has happened since COVID. No care for the customer or quality in the product. I'm sorely disappointed and will be going out of suburb for my...

Usually purchase from The Cheesecake Shop in Mount druitt Westfield and have never been disappointed or unhappy. Partner just picked up a Marble Mudcake that I ordered a week ago from the Cheese cake shop located in Penrith High street. Understandably they’re busy but it’s the finer touches that count when making a purchase from shops such as these as opposed to a standard Costco/coles or woolies cake. The skirting of the cake has been badly placed, the silver cake board at the bottom is covered in melted white chocolate and it’s missing the little cheesecake shop chocolate sign and chocolate shards as advertised. Their slogan on the box states “we decorate”…. It should say “we decorate poorly”. Won’t be ordering from here again and can’t be bothered taking this back.

(Have attached pics for...