Downtown Brooklyn Burgers — Restaurant in Sydney

Where: Downtown Brooklyn, Penrith

What: 1 x The Riff Lunchtime Combo 1 x Lil Cease Lunchtime Combo 2 x Coors

Bones: $58.94 Pickles: 2.5/5 Spuds: 2/5 Jengas: 0/5 Dem Feels: 5/5

Apologies for only one photo took one of the missus burger but was too bloody hungry and it came out blurry in the rush.

Popped in here with the missus for lunch on a rare day off together and sadly left bitterly disappointed.

The venue is lovely with some awesome decor and striking layout. Was quiet when we went in about 50 minutes before it closed for the small break between lunch and dinner.

Staff were very friendly and great service. Sadly the burgers were pretty poor. Missus had the Lil Cease and I opted for The Riff - which has potential to be an amazing burger. Sadly you see photos from the likes of Sir Eats Alot where they take some serious time and effort into making it look good. Unfortunately I'm just a big bald bearded fella walking in off the street.

The burgers both came in baskets with the fries and were aboslutely swimming in grease. Seriously I gave this 0 Jengas because as soon as I removed the stick holding it together to lift the burger it fell to pieces everywhere. The bread bun may as well have been non existent. This is one thing that infuriates me.

I'm a man who likes my burgers pink in the middle but the meat was still raw. The missus was put off - I ate mine but in reality they were undercooked. The menu says they cook pink which I love but these were still undercooked. I hold my hand up and should have said something at the time but in all honesty she was finished and she wouldn't eat it even if it was recooked and I was boiling over with my burger being a soggy mess. I wouldn't have been too constructive with my criticism.

The patties could also do with some seasoning they tasted quite bland. If you have tried Burger Head I think they season very well 90% of the time but unfortunately these could do with a wee bit of work.

The chicken in the Riff was lovely - skin was perfect and tasty if anything it was a little overcooked but still very very tasty.

Chips were not much better again swimming in grease which ruins them and makes them soggy. Tasted like they had been reheated or refried and not in a good way. Disappointed as again they looked the part and if all of it was done right if could be amazing.

Don't know if anyone reads these reviews from the shops but simply - take care with the burgers and don't have it swimming in grease. Same with the chips.

Cook the meat properly - I love my steak and patties cooked medium rare. I ate it and it was rare and it wasn't great. Especially for someone like my missus that was her immediately done with her meal. Doesn't take much to check a patty before you send out.

On a positive note the young guy who served us was fantastic with his customer service.

#fbas #fbassydney #fbaspenrith...

I went to this establishment with high hopes after seeing it advertised on Facebook. After walking upstairs, we were greeted by an older gentleman who seemed in no way interested in making arrangements for us to dine stating he thinks they are full. As a waitress rounded the corner, she informed him that they were not full and proceeded to seat us outside.

One thing I noticed is the amount of families in the restaurant while they were playing music which children should not be subject to due to the profanity. I personally enjoyed it as I am a fan of hip-hop, but I wouldn't want my 8 year old in there listening to it...

After a considerable time waiting at our table, a young man came to take our order, but could not as he was not old enough to serve alcohol. Many minutes passed while we waited for another waitress to come and take our order. Being an extremely hot day, we were no doubt a little thirsty, and after 25 minutes of being at the table, we finally received our drinks and placed our food order.

After almost an hour, the food finally hit the table. A couple of burgers, a plate of burger bites and some fries were what was ordered. The burger was somehow super oily, yet dry all at the same time. The toppings were soggy, indicating it had sat for a considerable time. The burger bites were stone cold and terribly over cooked. The fries were also cold, soggy and not salted at all.

We were seated for close to 90 minutes by the time we had finished our meals. Upon leaving, I attempted to give some feedback via their Facebook page to which the response was "On your bike champ" and was then blocked from the page.

So, to sum it all up, the only thing which was worse than the service was the food. When I had a genuine complaint, I was treated as though my complaint didin't matter and they would be fine without me. Which I'm sure they will, however, everyone that I went with is spreading the word to all their friends and colleagues about how poor of an establishment this is. None of us will be returning, and already have many people who will not set foot in Big...

I booked in two days ago for Mothers's Day lunch. Myself, hubby, my toddler and newborn. We were booked in for 12pm however due to not being able to get out of the door on time and slightly missing the drive way and not taking into account getting everyone out of the car we didn't walk in till 12:30pm. We were greeted to a rude hostess that informed us if we are more than 15 minutes late and do not phone (with everything going on that was the last thing we thought of doing) we will lose our table especially because they are so busy. We said we were sorry and didn't realise. And so she got us a table (the worst table right next to the entry!) we were sitting on a cubed lounge square which was quite uncomfortable as I had my newborn in a baby carrier (a chair would of been fantastic to support my back, especially as there was so many tables with them available!) the whole hour we were there it was only ever half full! Not to mention two people walked in without a booking!! So busy hey?!. The food was average and our waiter was lovely which was a bonus! But overall we were really disappointed with the way we were treated especially as it was Mother's Day. If it wasn't for myself insisting we stay my husband would of left! Edited to add I was told the general manager would contact me however I am still waiting and it has almost...