Elegance Car Wash — Local services in Sydney

Price - Fair Clean - Not bad 2 foot scratch across two doors - Less than ideal.

Have driven past this wash plenty of times, always intended on giving it a go. The stars finally aligned one morning, and in went my baby!

After picking her up and getting home, noticed a significant scratch on the admittedly very clean doors. Headed straight back to show them the issue, only to be told that I probably hadn't seen it before because the car was dirty, and that only the owner that could deal with something like this. So maybe come back tomorrow?

After explaining how most people cannot simply come in whenever they feel like, it was discovered that the owner would be back that afternoon. Excellent! Get him to give me a call, and I will come straight back to sort it out. Even better, given that it was him that had been the one to inspect the car with me before I dropped it off.

3 days now, still waiting for that call...

Am I going to pursue it? No. Am I going to trust them to fix it? Heelll No. Am I going to leave my first ever google review warning other people away? Oh yes....

I rang this car place before going to ask if they have any availability. The lady on the phone was lovely. When I arrived she asked me what I needed done and I explained that a client of mine had thrown up in my car this morning and I needed an interior clean. She was very happy to help. My work were going to pay for the clean. They only paid a portion of the price to have only the front passenger seat cleaned but the whole car needed a clean. The lady informed me of this and I was happy with just the passenger seat being done if that was all was paid for. I left my car for an hour and came back and the lady told me she had done the whole car for me. Her and her team cleaned all the seats and floor mats, vacuumed the whole car and wiped down all surfaces. I was very pleased with the end result and have never seen my car so clean. Would HIGHLY recommend this company for a car interior clean and will go back when I need it doing again. The price is expensive but for what you get,...

Subject: Disappointing Experience with Elegance Car Wash Service

I am writing to express my frustration with the recent experience I had at your car wash. I was charged $125, and it seems I was billed extra due to claims that my car was dirty. However, upon returning home, I noticed bird droppings on the door, and I was shocked to hear that when I called to complain you suggested this was either an old photo of the bird droppings or that it happened after I left the premises.

This experience has left me extremely dissatisfied. I believe that if a service is not performed adequately, it is important to acknowledge it rather than deflect responsibility. Given the poor quality of service I received, I will not be returning for any future car washes and will be lodging a complaint with the Department of Fair Trading.

Your service was not only expensive but also disappointing. I hope you take this feedback seriously to improve for future customers.

Best...