IKEA — Local services in Anderlecht

IKEA is a great store if you’re looking for cost effective, non-custom solutions to your furnishing needs. Their products are a lot higher quality than they used to be and I genuinely believe they try to be a decent employer. As with all organisations of its size however, I can’t help but feel that a lot of processes are made intentionally difficult for their customers. Their phone service is basically non existent. Prepare to spend the next 45 minutes + on hold, doesn’t matter if you’re calling Wednesday morning or Friday afternoon. These days I just default to driving straight to the nearest store for any issue that they don’t handle from their website. Whenever I talked to people on the floor from the right department, I’ve always gotten the answers I was looking for. Don’t agree for them to call you back on anything though unless they are willing to confirm it in writing. When trying to resolve an issue with the kitchen I ordered there were two different occasions on which they wrote down my phone number AND email address and promised to let me know more after speaking with a manager. Never heard back from them. Ant when confronted with that fact they would claim not to remember our previous interaction. I can understand that you forget once, but after the second time it began to feel more like a strategy. All in all I am very happy with my kitchen and with the other products I bought, I just wish they wouldn’t push so hard to come to the store for the smallest stuff, because not everyone can afford to just jump in the car for the smallest question. Oh and for reference, for my kitchen (which we placed ourselves), I ended up driving back to IKEA for extra info on about eight separate occasions. Please fix your...

As IKEA knows for many months now, my husband and I have been 2 times at IKEA zaventem and 1 at IKEA anderlecht and we wanted to make a family finance. All they wanted was the "numero de registre national". We gave them both mine and my husband's numbers, which are all visible on other documents, that we had given them and they had scanned, which means they already have everything from us. They keep finding on their computers that our numbers were wrong. Well, they are not wrong. We went to our municipality and they checked them more than three times. Our numbers are correct. So this is an IKEA and/or BUYWAY problem. Which means that we don't have furniture for many months now and we live on a few borrowed furniture items. We are absolutely ready and willing to proceed to payments but they keep finding that our numbers are wrong, although they are not. I would suggest that both IKEA and BUYWAY have to check their records again. They have not helped us so far, because they keep finding for all those months that our numbers are wrong, although, I repeat, they are right. If IKEA and BUYWAY really care for the prospective customers and for the reviews and impressions of the services, I am sure that they will find the way to figure that our numbers are correct. We will really appreciate your assistance, if you manage -and if you want-...

Totally unprofessional delivery services.

1. They delivered only a half of a sofa
2. We called them, on the phone they told us to go to store to pick up the other half the next day, but in the store they said the person on the phone made a mistake and we could not pick up the other half, we lost two hours of our time for which they ridiculously offered 11 EUR compensation
3. they rescheduled a delivery for another day
4. they postponed the delivery because our item could not fit into the truck
5. they had an issue with the IT system and they postponed the delivery again, we had to leave on holiday so we ended up going to IKEA on our own again to pick up the item, for this travel they did not even offer the ridiculous amount of 11 EUR
6. They did not register in their system we picked up the item in the store and delivered it while we were on holiday and called us tree times to bother us

They promised 100 EUR compensation voucher (applicable only in IKEA store) but instead of delivering the voucher they keep calling us with thousands definitions why the problem occurred and why they are unable to deliver the compensation (yet).

Honestly they should stop bothering with endlessly explaining why they are not able to solve the problem (no-one cares about, it's a service you pay for) and start to deliver some...