Dewaele Brussels Tour & Taxis — Local services in Brussels

I wish I could give zero stars. Dealing with Dewaele Brussels Tour & Taxis has been nothing short of a nightmare. They took our deposit almost THREE MONTHS AGO, and since then, they’ve completely vanished. No returned calls, no emails, no communication whatsoever. It’s as if they’ve disappeared off the face of the earth, taking our money with them.

We’ve called them countless times, left messages, and even sent several emails, but they’ve blatantly ignored all our attempts to get in touch. This kind of service (or complete lack of it) is utterly disgraceful. Not only have they failed to deliver on any promises, but their refusal to return our deposit is borderline theft.

I’ve never dealt with such an unprofessional, unreliable company in my life. They are either incredibly incompetent or deliberately avoiding us after taking our money. Either way, it’s an absolute scam. Do not trust them with your hard-earned money – you’ll likely never see it again.

If you’re considering working with Dewaele Brussels Tour & Taxis, RUN THE OTHER WAY. It’s simply not worth the stress, frustration, and financial loss. Save yourself the headache and look elsewhere. This company should be avoided...

I have personally tested the high level service of Dewaele for a purchase of a property in Brussels. I have been assisted by Mr Maxime Pesch whom I have to warmly thank for all the support he gave me. Although he represented the seller, he was always, always available to help me with scheduling several visits of the property, to take some measurements on my behalf, to take pictures of the property, to explain me in details every aspect of the sale and the following requirements. He has been extremely responsive to my requests, sometimes really pushing. Being an expat and newcomer to Brussel, I do feel I was carefully attended and assisted in all the steps of the purchase. I thank Dewaele and I do really recommend the services...

I had the pleasure to be assisted by Adelaide Polet. It was an immediate match. She putted me at easy, giving me plenty of info, asking me open questions, which for me, someone with experience in costumer service, is very important. Besides she gave me the time to explore the several apartments she showed me, putting herself always available for any questions.

She also has good knowledge regarding the properties, from the apartments itself to the building. She also has good knowledge of surrounding areas, amenities nearby and transportation and so on. I thank you very much for the professional and yet warm service you provided me.

Wishing you the best...