Momo2Go - Brampton — Restaurant in Brampton

Awful Service and Unprofessional Staff

I drove 25 minutes to this store today because we love their food. I ordered 2 fried chicken momos, 1 steamed chicken momo, and 2 chicken chow meins. When I got there, they told me to wait 20 minutes, then asked me to wait another 15 minutes. After patiently waiting, I finally got the food and drove home. When I opened the bag at home, I realized the steamed chicken momo was missing.

I called the store, and the staff was not helpful at all. They wouldn’t send the missing item or give me a refund at first. So, I drove back to the store to fix the issue. The staff member who packed my food admitted it was his mistake and said he forgot to put the steamed momo in the bag. He offered to give me the missing item plus an extra item for the inconvenience. I agreed, but when he went to get the food, he took a long time and I saw other staff members laughing and acting like it was a joke.

One lady, who had been rude on the phone earlier, started arguing with me, saying they couldn’t give me an extra item, even though she had said on the phone they would. She wouldn’t listen to me and kept being rude, even though other staff members were telling her to stop. They wouldn’t even give me their names or numbers of the higher authorities when I asked. When I asked to talk to the manager the lady said “There is nothing like a manager here.” And later she said, “I’m the manager.”

After wasting another 30 minutes of my time, I finally got the missing momo and a $12 refund. As I was leaving, the rude lady yelled at me, saying, “You are not welcome at any of our locations.” This was the worst experience I’ve ever had at a restaurant. The staff was disrespectful, unprofessional, and didn’t take responsibility for their mistake. I will never come back and would not recommend this...

The food itself was fine, but the customer service here is unbelievably bad and completely ruins the experience. We had called ahead to place an order and very clearly mentioned that we wanted to dine in. At no point did anyone inform us that phone orders are not allowed for dine-in. When we arrived, instead of helping us or clarifying, the staff flat-out refused to let us sit and eat.

Rather than solving the issue, they kept arguing with us in a rude and dismissive manner. One staff member in particular (a girl with glasses and a nose ring) was extremely unprofessional and arrogant. After a long argument, she acted like she was doing us some sort of favor, saying we could sit at one of the tables “like they do for homeless people.” That statement alone shows the level of disrespect we faced. Obviously, after such humiliation and drama, we chose not to eat there.

The worst part is that they weren’t willing to accept any responsibility. Instead of handling things politely or offering a solution, they doubled down on their rude behavior. It was clear that customer service and hospitality are not a priority here. From what we noticed, even the owner doesn’t seem to care, because the pattern of bad reviews about poor service and lack of hospitality is already out there, and nothing has changed.

No matter how good the food may be, when a restaurant treats paying customers with such arrogance and disrespect, it’s not worth visiting. Definitely not...

Let me start with a honest review now I can last year to this place for the first time, I really like the place I give a good review of five star but today after a year or so and I return back I ordered the same menu always what I order before half of It was very nice. I was with My family and I had a guest too. I kept saying that this is the best place ever to eat monos and soya chaanps , but they put me down very badly, I ordered vegetarian momo immediately had a feeling that it wasn’t edible it was stinking badly as if the stuffing has gone bad. I guess they have been using since morning. It is about nine in the evening now I went back to complain about momos and she said all she could do is give me another plate of momos with the same filling which they have been using since morning I said what is the point of having new plate if I already have one which is not edible. so kindly give me something else let’s say noodles. I’m a regular customer here and this is what happened. She told me that she cannot do anything about it and all she could do is give me another plate of momos. I denied that I do not want to waste another plate of momos. If I couldn’t eat the first one I can’t eat the second or the third one either if they’re made out of the Same filling. this place now they have been doing this with everybody and they do not want to exchange or replace even if the food is not good. Kindly spend your money...