Pizza Express Guelph — Local services in Guelph

I had an absolutely horrible experience at Pizza Express Guelph last night. The store closes at 10 p.m., and I called around 9:42 to order a paneer pizza. They said they were out of stock, so we politely said “okay, no problem” and hung up.

A few minutes later, around 9:50, I got a call from the same store asking, “Are you Shivam?” I said no, wrong number. Two minutes later they called again, accusing me of lying and shouting, “We know you are Shivam! You ordered the pizza and now you’re playing games with us. We’ll block you!” What kind of customer service is this? I was shocked — we didn’t even place any order!

I went to the store myself since I was nearby, and the lady who called me turned out to be the OWNER of the store. Instead of showing any professionalism or manners, she behaved rudely, acted like she was doing me a favour by saying “sorry,” and then walked off with a disgusting attitude. No respect, no courtesy — just arrogance.

How can an owner speak to customers like this? It’s shameful and unprofessional. She doesn’t even know how to confirm who she’s talking to before blaming and insulting someone. Such behaviour completely ruins the restaurant’s reputation.

We were regular customers here, but after this terrible incident, never again! The owner herself is the worst example of customer service — rude, careless, arrogant, and completely disrespectful. If this is how the management behaves, the restaurant...

Updated Oct 9/24 This place is a definite must for any pizza lover. I think I've tried every combination possible and somehow, it keeps getting better. The pizza has some great flavor all around and the consistency is on point. I haven't had 1 bad experience this entire year. Thanks Pizza Express!!! I'll continue to order.

Updated Mar 15/24 What another amazing job on the pizza. The owners are extremely friendly and definitely deserve the 5/5 stars. Highly recommend this place for pizza.

Updated Dec 31/23 Ordered here again for new year's and did it ever taste amazing! Loads of toppings and the crust was cooked perfectly. The lady who was working there with her young daughter knows how to make a pizza! Thank you!

Great tasting pizza.

I ordered a simple 3 topping large and was pleasantly surprised how good it tasted. Lots of toppings and good sizes of pineapple. Good flavor throughout and cooked nicely.

Staff were very nice and the prices were normal for pizza in Guelph.

My only issue was it had a lot of grease and the sauce was lacking a bit of flavor. Otherwise it's definitely a great addition. I'll definitely be back.

Thanks...

This pizza place is the best in town!! When I am at work I always suggest ordering from them and I have been putting all my coworkers on this pizza! The most amazing thing about this place is the people who run it, they are the nicest and the most genuine people you will ever come across who cares about you. Today I put in an order for pick up but I had an emergency call to go help my dad because his car broke down. I called them back to let them know I wasn’t able to come in a pick up the order right now I’ll come pick up the order once I finish dealing with the issue they said ok. I had to wait so long they called me and said they could deliver it to my house even though I wasn’t home to pay for it, they said it was ok come pay for it after I finish what I was doing. My wife and my 2 little kids got to eat and I was able to go to the store and pay them back after. If I could I would give them...