Zorro Dry Cleaners — Local services in Hamilton

I started bringing my dry cleaning to Zorro on August 8th, 2015. I only remember the exact day because it was my buddy’s wedding and my previous dry cleaner had screwed up my shirt for the wedding. I brought my shirt to Zorro first thing when they opened and within an hour they had fixed the shirt and had it looking like brand new. Ever since that experience, I regularly take my clothes to Zorro. Between February 2018 and January 2020, I hadn’t taken anything to them because I had no need to and when I went back after almost two years being away, the owner, upon seeing me, welcomed me by name. It was the most impressive thing I had ever seen that she remembered my name and who I was. Zorro is no longer near my home or work but I will continue to go out of my way to bring my clothes to them. They always do a phenomenal job at a very...

I have dry cleaned many blazers at Zorro. I have had to return several times to have them redone. It seems that they press , but don’t actually dry clean. If you complain that it’s not clean they make you sign a piece of paper saying they will not be responsible for any damage because of their old machines. I paid $15 to have this blazer cleaned and I got it back and the Value Village tag was in pristine condition. You can see in the photo the dry cleaning tag beside it. So basically they were able to dry clean it, which is the application of wet chemicals and not damage the tag whatsoever. Obviously they did not dry clean it. They’re just steaming and pressing things and charging for...

You'd think that for $20 they would actually clean the four items you brought in but you'd be wrong! When I picked it up the shirt was covered in lint and wrinkled. It's pretty clear that they just tossed it on the machine that presses it and called it a day. They tried to blame it on the swater i had launeed with it. Call me crazy but perhaps youd shold have seperates it? I doubt the whole shirt would have been covered in lint just from having a sweater in the same bag. They refused to give me a refund. You lost a customer for life, Zorro One Hour...