Centre d'animaux Nature (Laval) — Local services in Laval (administrative region)

In general, this chain is really great! They only have rescue dogs/cats for adoption, so you know that your purchase is helping support a good cause. They offer dog training at their West Island location on weekends. BUT, this location in particular has some work to do, in my opinion. I've been here 3 times since moving to Laval and the service was quite below what you can expect at other locations.

The employees were quite busy laughing and having their own conversations behind the circular cash area to see if any of the customers present needed assistance. When I asked them a question about a product, they were less than enthusiastic and didn't seem to have a basic knowledge about the product. Again, this experience is limited to this store.

At the other locations I've been to (Ste-Dorothee & Boisbriand), the employees greeted me and asked right away what they could help with. They were kind and considerate and took an interest in the well being of my animal. The Laval location has just not been like this in my experience. But hopefully, there will be improvements...

Updated below... I like the location but the customer service needs improving. I went there a week ago and the employees are behind the counter talking instead of being on the floor offering assistance. I asked the guy behind the counter for help and he looked like a deer in headlights. He had no clue what I was talking about and I explained it in French also. He then walked around, looked briefly and said no we don't have that. It's not the first time I go there and no one is really able to help. You are kind of on your own when you walk into this store, figure it out for yourself. The employees seem to lack basic knowledge on their products and customer service skills. To the owner - short guy, black hair with glasses. Sorry I didnt...

For anyone who truly understands the complex nature of ferrets' needs, selling them from a pet store (as well as other exotic animals) is not the way to go.

These animals that are bred in captivity at mills and sold to Nature Pet Store chains are taken from overcrowded, filthy cages and brought to a store location where they can go to a home that either isn't fit to look after such an animal, or surrendered to a local shelter - in which they struggle to find them a proper home. This also takes up more shelter space and denies other animals in need.

Supporting this type of store does not benefit any person who cares for the wellbeing and safety of animals (especially exotic animals, where they are already outside of their natural...