RONA Fraser Valley - Mission — Local services in Mission

*i emailed the customer service first before writing this review to allow them to either state their side or try and make it right and had zero response *

On Sept 6th, I purchased two bags of chicken feed, along with multiple bags of bedding pellets and a bag of pine shavings. I am a very regular customer, my husband and I usually purchase animal feed approximately $400-550 worth of animal feel every 6 weeks. We were low on feed so I purchased two bags of chicken feed on Sept 6th. When I got home and opened the first bag it was full of mold. The second bag was opened with the same result. So on Sept 13th I returned back to FVBS to EXCHANGE these bags (I didn't even want a refund). I was immediately greeted with hostility by the lady in the agri-feed section. Instead of identifying the inconvenience of having to bring back two open bags of heavy chicken feed that spilt all over my vehicle I was told "well I need to investigate this, I don't know how this could happen to my stock" (which sounds acceptable except the tone and attitude towards me was extremely hostile). This was the same woman who actually not only sold me the feed on Sept 6th but also pulled it off the shelf and loaded it in to my car. After providing her with the receipt and showing her the moldy feed, the lady told me "well this isn't the feed you were charged for". I have absolutely no idea how things are coded in their system and as a customer when I state what I am looking for, then the employee puts it in the system, I pay for it and then the staff load it in to my vehicle, I don't think it is the costumers responsibility to look over my receipt to ensure that the staff put it in the system under the correct code(which even if we did i would have no idea as i am not an employee!) I must add that the feed that was loaded in to my vehicle was the same brand of feed that I always purchase (Hi pro brand in the yellow and white bag). I was then told that the numbers on the bags of feed match feed that was in stock in April. The lady accused me that the bag of feed that I was asking for an EXCHANGE for was not from "her store". I am a customer coming in and purchasing a product, I have zero idea when things are ordered or how stock is done/ put out. Again that is a store concern. The amount of ignorance that I was shown that day was just plain gross. Not only do we purchase feed every 6 weeks, so how would I have feed from April, but I had literally just purchased the bags from THE SAME LADY just days prior. On top of that my husband is a developer and has purchased probably 50k worth of supplies since moving to mission. The amount of disrespect, lack of professionalism and ignorance was beyond measurable. As a loyal customer not only do I feel like that was uncalled for, but as a human being it was not ok. My children were also present during this situation. This situation has left me shook, and still extremely dissatisfied. I waited multiple days to "cool off" to write this email so I had time to reflect on the situation. However I am still very upset about how I was treated in this situation and pretty much called a liar and dishonest to the degree that I am unsure I want to be a customer there anymore. I don't think I have ever been treated so poorly as a customer let alone it being over exchange two bags of chicken feed. I do hope this situation can be rectified to some degree, but if not I wanted to voice my experience so that no customer in the future has to endure this...

Horrible experience at Rona/FVBS in Mission. I suggest if you are going to special order you go elsewhere. This company is going down fast.

Special Note: Do not deal with Kadden. He is non-responsive.

I ordered some header trim material in spring. Kadden said it would be in in about 1 week. Long story but it took us 4 months to get the material in and they did not return any of my 15 phone calls while waiting for the material. When it finally came in I went to pick it up. I loaded it in my truck and went home. They ended up ordering the wrong material (its the same profile but it is one size down). Now, I have called, emailed and gone in person to talk about it but there is no response (Kadden was not in when I went in). I spent over $700 and they have not returned any of my phone calls on the incorrect material. I am at over 20 phone calls of which none have been returned. I am literally astonished by that. 20 phone calls not one response.

If you ever deal with Kadden just walk away. He is just going to mess up your order and cause you stress. I have now gone elsewhere and am going to have to eat the $700 because I cannot get a response.

This is the worst customer service I have experienced and will not be special ordering anything...

This store sells items that apparently two of their managers wouldn't buy. I came in here for a family member who bought a box a fasteners and said there were a number missing from the apparently previously opened and taped up box. They couldn't care less. Two managers I spoke to said verbatim "I wouldn't have bought that box." Why are they selling them then? I had planned to buy another box and was only sort of mentioning it to see what they would do or say about this blunder on their part but given their pathetic response I instead just walked out and then was spoken to in a very rude fashion by one of their supposed "managers." The other one put the onus on me and said "why didn't you call?" Or why didn't I get back into my car and drive back rather than just use the box and come back next time when more were needed, which is what I did. It's not that big of a deal; a handful of screws missing, and I did call.. what do you think my being there in person inquiring about it the day after purchase is? Poor and nonsensical business practices as well as rude "management" willing to make an issue out of something so petty. They should not be selling opened box items and putting the onus on the customer if something is...