Niagara Electronics — Local services in Niagara Falls

I went to Niagara Electronics because I had heard good things about Joe, however; I came away sorely disappointed, frustrated feeling I was trying to be scammed. From the moment I stepped into his tiny office, he seemed extremely impatient. I had a screen problem with my HP laptop that I was hoping he could fix. When I told him that I had disassembled the screen myself and checked the LCD cable he said abruptly, "You really shouldn't do that, you know," adding that I could have "fried" something. I calmly told him that I knew a little bit about computers and that I had unplugged both the power and the battery before inspecting the screen. After inspecting my computer for a couple of minutes, Joe announced that I would need a new LCD screen. I wasn't altogether surprised since I knew I might, but I asked him whether the issue might be a loose or faulty LCD cable. This is when, to my great surprise, Joe became totally impatient. All I wanted was extra information so that I could make an informed choice but he seemed to resent my questions (including whether I could get the same model screen as the one currently on my laptop). At one point he said, "You don't seem to know very much about this stuff" (even if that were true, do you tell a customer that?) and that I was trying to "railroad" him. How was I trying to "railroad" him? By asking questions. Has it become a crime to explore all one's options? Like most students, I have to be careful about my spending and so I wanted to make sure that JOE was sure that the issue was with my screen and not the LCD cable. I never expected to be treated so rudely and unprofessionally. I told him as much and took my computer and left. I found a place nearby where the owner was much more professional and patient. I will never come back here; that was Millennium computers in...

I have dealt with these guys previously and they were amazing. However this time I am a bit disappointed. I bought my pc in there for cable management and to make sure everything is hooked up, I get home and notice that my cooler fans are not connected to the pump and my case fans are not connected properly with the RGB Hub. Upon opening up the back, I notice that the cable management wasn’t done to what I would expect it to be for paying 140 dollars. Even thought the case has an area for cables and included Velcro straps to, they didn’t end up using them. Don't get me wrong, the staff there is very respectful and professional, however, I am disappointed in the experience I had today.

Update as of 01/24/2024, Matt replied to my email I sent prior to dropping off my pc and upon expressing my concern of how it was done for what I paid and informing them that one of the zip ties was so tight it ended up causing the cable for my RGB Hub the break, Joe immediately offered a full refund and offered to cover the cost of a new one and offered to pay for and install new fans, however the cable was covered under warranty. This is what a owner should do, he didn’t take it personally, he looked at it from a business perspective, and understood that he had done something that wasn’t the best job and...

On Friday Dec 14th at 435pm I came into the store with a huge problem and hoping to get a bit of help. My daughter's MacBook just died on her and she had her final assignment on it. First off I walk in and the two people were at the back of the room. The first thing they say is leave your labtop on the side cuz we are not looking at anything. Now these two employees were not working on anything they were just talking. So I say all I need is a charger to see if will turn on or not and then I can decide if it's needed to be left behind. There answer was "No we are not looking at just leave if on the side it needs to be sent away". How can a business be run with such horrible customer service. I wasn't asking for anything free. Just a simple plug in. Yet they were too lazy to get off of there chairs to even try to help. So I drove to the jump+ store and within 30 seconds they plugged it in and quickly gave us help with options. Now please tell me why your company found it so difficult to help out locals. If I could give a 0 rating I would have done it because that's what they truly deserve. Thank you for the fantastic response. Great way to blame your customers. #1 things in retail is to solve an issue not to make things worse. But hey once a bad owner always a bad...