Best Buy — Local services in North Bay

Bought a portable A/C and protection plan 2 years ago and was told that if something went wrong they would try to fix it first then replace. Well turns out they don’t try and fix anything and just issued a gift card that I had to go pick up. I checked out available units online and decided on one but then was told by customer service I had to bring my old one back. I’m disabled and had to wait for help but was told that they’ve asked the local store to hold the one I was after for me as I had to wait for help and couldn’t get in to get it. When I got there, first I was told that they sold every one that day, then one should be in back on hold for me, then it turns out that it was an inventory issue and they actually never had it at all. Then I find out they have zero portable air conditioners in store at all. I decide to go with one a model down from what I originally wanted and the sales rep orders it for me and tells me I should have it by the 7th. Off I go but after a few days without any email updates Im unable to check my order status because it apparently doesn’t exist. I contact customer service again and the tell me that my item is awaiting courtier pick up and the reason I can’t check myself is because the sales rep entered my email address wrong and I’d have to go into the store to have that fixed. I ask for an escalation and for them to make a ticket for the store to contact me. Today I call again as my order status hasn’t changed and just as I suspect, the brilliant sales rep from the store ordered me an air conditioner that was out of stock in store and online before she made the order and they have no idea when they’ll get stock if at all. I ask for an escalation again and still no call. Both customer service and the local store have royally screwed up and I’m still waiting - I’m unable to go into the store and even if I could, I doubt the problem would be solved. Interestingly enough, the one I had originally wanted is still in stock but online and telephone customer service can’t change the order and I can’t cancel it because again it has to be done in store. I’ve told them that I have mobility issues and that I live a jaunt out of town and can’t just get to the store but that doesn’t seem to matter. This whole thing where you can’t contact the local store without actually going in person is kind of discriminatory for those without transportation or for folks with disability. I’m surprised it isn’t an AODA accessible customer...

When attempting to make an order this April 1st online on a product I’ve been interested in and watching for awhile the price changed just 30-40 seconds afterwards to a much higher price went from $1,449.99 to $1719.99. I quickly tried to contact the seller unfortunately it was a Marketplace seller and they have no contact information displayed no email or phone number! So I then contacted BestBuy first through chat to avoid listening to all the options and pushing this push that phone game. I explained throughly the issue and mentioned having a screenshot but was told BestBuy has nothing to do with Marketplace sellers I asked “then what are they doing selling on the BestBuy page? Again I was reminded they have nothing to do with them but do like to help support smaller businesses…. This argument continued when BestBuy mentioned having a geek squad approved open box item unfortunately priced much higher, they wouldn’t offer a price match. I then leave chat and call BestBuy same story they tell me they have nothing to do with Marketplace sellers yet again I say they are selling on your website and and ask for a email or phone number to contact the seller BestBuy refuses to give me contact information telling me I must place a order to contact them.. I wouldn’t want to place the order at the inflated price though.. This gave me a idea so I looked through my previous orders and found a past order made with the BestBuy marketplace seller PRO OB and wrote them a message (using a old order) but describing my issue with the product I was currently wanting to purchase and it’s price change asking if they could offer me the price from earlier today? At the end when submitting my message I get The seller should email you back within 3 business days. If you don't hear back by then, call us at 1-866-BEST-BUY for help. 🤔 interesting I thought BestBuy has nothing to do with Marketplace sellers on their BestBuy page?? Then later the next day I get a email back from PRO OB the BestBuy marketplace seller and told it’s not available? It went from $1,449.99 to a inflated $1,719.99 and sold at the higher price? They took it off the BestBuy site also. .convenient timing I’d say. Not to mention the sellers email is linked with BestBuy… If they have nothing to do with BestBuy they...

long story...., bought an upright freezer end on Nov 2020...took forever to come in and no call or email it had arrived at store for pick up ....store does not take phone calls which would have 100% eliminated all the headaches I had trying to locate this freezer ...I did online chat, emails like suggested with one generic response and none afterwards...even after sending multiple ...5 days to receive a response is ridiculous even during covid ...finally got someone on the phone through the 1800 number after about 3 weeks...he finally figured out I had to go in store as I an employee ordered for me online and my info didn't match what he could find...even though that info was given in all my communications that an employee did the ordering...so went to see the guy doing curbside and the freezer was there...this was end of Feb2021 early March...don't know how long it sat there as the guy didn't answer me at pick up .. so I get it home...open it and it was dented on the front ....I was going to keep it but you pay big money for appliances so I decided to try for an exchange ....fast forward to March 20, 2021I went in store to exchange ... Now this was a fabulous experience...I dealt with JASON and he was great from start to finish for the exchange ( in which I ended up upgrading so they made more money lol ) It was quick and easy and we got delivery worked out... now they don't know who is out sourced for delivery which is also frustrating ...they told me dates could be changed when the company calls to book delivery as per info they have...today March24, 2021 I receive an automated message for delivery tomorrow between certain times, I will be at work ...I called the 1866 number to get a customer service representative who can't be helpful because all she can do is send an email to whatever company it is and request a change , and they want dates for the next 7 days , all of which I work... so now I am frustrated again waiting for an email, and hoping they don't show up tomorrow as it is a delivery and pick up of damaged model...plus I need to bring food elsewhere to be stored ... there are a lot of gaps in being able to communicate effectively...