Best Buy — Local services in Ontario

On November 10th I ordered a refurbished tablet from Best Buy Marketplace for my Wife's birthday on November 21st. My order was confirmed and tracking information was sent by Front Source Technologies, LLC via Best Buy Marketplace. After 7 days and no notification of delivery, I commenced a tracking effort. The tracking service indicated that my prder was in Kentucky. I ordered the item from Burnaby B.C. I thought and was confused as to why it would be routed through Kentucky. When I queried Best Buy, your representative told be that the reseller; Front Source Technologies, LLC was in fact based in the USA. So I waited dome more. On November 20th, I commenced another tracking effort and the site was unresponsive, when I contacted the Marketplace reseller I was told I was given the wrong tracking number. My Wife's birthday came and went and now I was wondering if I was ever going to receive my order. On November 24th I commenced yet another tracking effort and the site indicated that the order was delivered.on November 22nd. I have 4 entrances into my home and I checked them all and found the parcel between the inner and outer door. No notice was sent to advise. I opened the package and removed the tablet to check its function. I noticed that it wouldn't accept a charge cable as the charging port was damaged. Upon further inspection, I noticed that the tablet had a crease across the middle as if something heavy had been set upon it in transit. The experience was totally discouraging. However, my Wife and I were in Kingston Ontario on unrelated business on November 27th. We had the laptop with us because we were looking into charging solutions since we couldn't plug a charge cable into the unit. We were heading down Gardiners Road and noriced a Best Buy store. I needed to vent so we went into the store to speak to the store manager. Enter Nicole, assistant store manager. She patiently listened to my complaint then set about creating a solution. First, she took my damaged unit and prepared to refund the purchase price. Secondly, when I expressed interest in buying a new tablet, she provided me with a price list of what was available, when I expressed interest in a certain model, she gave me her best price and discounted it $50.00. We also purchased a safety cover and a two year maintenance agreement. All told the price was $425.00. Then, instead of having me wait for the refund, she applied the anticipated refund of $130.00 to the overall purchase price. Therefore, my bill was $295.00, and problem solved. I want to take this moment to express my sincere gratitude to Nicole, for her efforts to provide a solution to my problem. Nicole is a definite asset to the Best Buy team and she has insured that Best But will be my GOTO store for IT requirements. Thank-you Nicole, you have restored my faith in...

Very disappointing engagement - while store staff were great the best buy card issued by Desjardins turned out to be very ripoffish with its new rules implented since it's purchase of best buy customer base credit card holders. While trying to use the cars for a purchase I was informed I had two options - deffered payments for six months which requires a 30 dollar fee or 80 dollars for 12 months deffered interest free - I wanted neither and simply wanted my usual method of paying the credit card monthly - at this point I found out that the transaction tion was declined entirely, upon calling them it turns out I have over paid the card by $185 dollars resulting in a credit owed to me, however my card was on hold because they wanted me to do a credit heck and would gladly increase my limit after that? I indicated I was fine with just my usual credit amount of$500 and I had used this card for the last 3 years this way promptly over paying my monthly payments with never defaulting in any way, the answer given was no, and the only way to use the card was to do a credit check and increase my limit, - typical big business trying to get more debt out of working canadians! I ended up canceling the card and having the credit owed to me sent by mail, I let them know my displeasure with trying to pressure me into there heavy fee program and that I didn't need an increase credit amount -i made the same purchase elsewhere and paid cash, as I won't do business with a company aligned with dejardins predatory credit structure which most people would have rolled over to just to make the purchase -. Dejardins bought the credit business from best buy and planned out over time to roll people into their program of heavy fees and payments - predatory business practice as far as I'm concerned, not very happy is the...

I wish I could leave two reviews, one for the GeekSquad fellows at the desk, the other for the GeekSquad Supervisor and my overall results. Since I can't, I am splitting the difference. Let me just say that the fellows who helped me at GeekSquad Kingston, Kyle and Matt, were each patient and helpful and I had absolutely fabulous service from each of them..5 stars for them. On the other hand, I brought my computer into GeekSquad a month ago for a microphone issue, and I just got it back today with the SAME MICROPHONE ISSUE still present. In between now and when I brought it in, I have had two unpleasant phone conversations with Alex, the supervisor, who each time spoke to me as though I was a bothersome idiot who was wasting his time. Meanwhile, my computer was sent back and forth to have it worked on and I had no initiated phone calls from GeekSquad to keep me in the loop. I asked Alex if all my data had been migrated and if the microphone issue was actually fixed. With a dismissive tone I was told yes to each. Today I went to get my computer and, as mentioned, the microphone was NOT fixed and my data was dumped on my computer without it being migrated properly...so clearly the supervisor didn't actually check on either issue, despite the fact that I had been waiting two weeks longer for my computer than had originally been stated and I had been remarkably patient throughout. So...one star for GeekSquad supervisor and...