Desi Price Club — Local services in Ottawa

I used to shop there and will never go back again. I used to collect points in hope to use it at a certain point in time. I was away so could not go to the shop for a while. When I went yesterday and tried to use my points I was told that they have changed their system and the old way of giving phone number does not work anymore. Here is the full conversation: Q. So where are my points? A. In the system but we cant see the total because you have to sign up for the new account. my response: Ok so sign me up. A. It is going to cost you $1... Resp.: Fine Q. Ok now you have my card what is my balance? A. Dont know the system does not allow us to see the balance???

REALLY.... so how am I supposed to know what I have and you just told me if I sign up I can use my points.

A. We have to ask the owner to give you your balance. It will take time.

Resp: What are you talking about. OK FINE call me with my balance.

Got a call here is what I was told:

We can only tell you the balance ONCE a Year...

So now I dont know what my balance is and I cant use it b/c I dont have it... SCAM TOTAL SCAM... I told him that you changed your system without any notification and you are now stealing my money. Needless to say he was totally indifferent. I guess their business does not care about customer service.

I told him I will not be returning again.

IMO. These types of scammer stores are relics of the past and stores like Silk Road will eventually take over. I WILL NOT BE GOING BACK TO THIS...

I used to buy my groceries from there for a while, but for last year or so, the store has gone down --

I have purchased frozen items from there and you can easily see that frozen items thawed and they froze it again --

I have found bugs in their "Desi Price Club" packaged daals

The worst is the guy standing behind the cashier -- I think he is the owner -- he is always stiff lipped to the point of being rude -- the guy never cracks a smile, never offers to help look for items-- no customer relations whatsoever !

I rather pay extra and go somewhere where my business is wanted !

With so many desi stores now in Ottawa with comparable prices, this place needs to fix its act to...

It is the best desi grocery in Ottawa. I found everything I needed after 6 months of hunting. I came from Toronto and didn't find any store for desi grocery which was comparable to Iqbals in Toronto. But this store is Iqbal of Ottawa for sure. All problems solved. From halal meat to biscuits to masala and sweets they have everything under one roof. Definitely our regular grocery store...