Bradshaws — Local services in Stratford

I asked for help with one of the rings at the Pandora area. I asked to see a specific ring and the woman kept showing us other rings. I had to tell her about twice that I wanted to see the ring of our choice. She overheard us discussing basketball in my private conversation. Her response "oh, you don't want to wear this for basketball"

She somehow decided to show us random rings to try on that she felt was suitable versus the one we had asked to see. I had to insist after seeing the one we wanted in the size we wanted to try it on. She decided that we knew nothing about storage of rings and assumed that I knew nothing about Pandora. It was our decision not to buy as you know what they say about people who "assume".

Pandora is sold everywhere. There's a much nicer way to communicate. We've all survived some very difficult times but I don't really think that these people are ready for customers.

I'm not sure that the store should run on the concept of thinking that they know exactly what their customers know.

Needless to say I will not return there nor do I want a response from the owner. My ask is that they treat customers fairly regardless of what they think they know. It simply seems like this woman thought she knew more either because of race or age. We're all humans and kindness is free keep your judgment elsewhere. Ps. I appreciate your advice on sizing but it is not your place to judge or think you know what we already know. Let your customers choose what they want and regulate how they will use the items because not all of us are idiots wearing jewelry while we play sports as...

Worst customer service EVER

I was in this store on Monday afternoon, browsing the kitchen section. The customer service rep (I didn't catch her name) asked me if I was looking for anything in particular. I said I was looking for a banneton (a bread proofing bowl). The response from her was quiet literally the worst customer service I have ever received or even heard of. Upon me explaining about what I was looking for she laughed (yep seriously laughed in my face) and said: "I that on your list of things to buy in life?"

Just take another read of that response. I was mocked and ridiculed for trying to buy a specific item. Mocked and Ridiculed.

The response I received from this store made me so mad I just had to leave right away.

I noticed that they pride themselves on customer service stating: "We go above and beyond to treat all of our customers with equal amounts of respect and courtesy and aim to give the best quality product knowledge and support." I know I was not treated with any respect or courtesy and will not be bringing my business to this store again.

Extremely...

we just had the weirdest experience here. I just purchased something and as I was finishing paying for the item, the person working removed all the tags from the item and threw them in the trash.

I said “I guess I’m not returning that, hey?”

She laughed and handed me the item and said goodbye. What if this was a gift? What if there was a problem with it and it needed to be returned?

It was not marked as final sale and the woman didn’t say anything about it being non-returnable. it was a kitchen item, not perishable food or anything of the like.

Still not sure what just happened.

EDIT: In response to the owner reply… I understand removing the price tag. But this employee removed ALL tags. The item in question had a example of how to use the product on the tags, which were removed. Also, without any tags whatsoever, this item now just looks like I took something out of my kitchen to wrap up and give as a gift.

Surely removing all branding from the item is not the...