Canadian Tire — Local services in Toronto

I had a horrible experience with manager (SHAFIE), who made me absolutely disappointed to keep using my Triangle credit card and never ever purchase any product from Canadian Tire anymore. Here are the details about my experience: I own a car dealership, buying used cars and transport at least 3 cars per week to middle east. As a part of my job, I purchase car tools and accessories for example Air Compressor and put them in the trunk of cars as bonus before selling them to attract buyers and make them more interested and happier with these devices. And I have found one of the best quality Air Compressor and other car tools in Canadian Tire with good price. In my visit to the store, I found 5 boxes of Air Compressor in the store, but unfortunately one of the boxes was broken, and I didn’t have a choice to replace it since at least I need to buy at least 5 of them at the same time, there were only 5 available. Before I took all of them and purchase them, I thought it is better to gently check the broken box if the machine is safe and the broken part doesn't have any effect on physical damage on it. Then luckily, I am going to take them all, otherwise I will get only 4 boxes. The broken one was on my hands and I told my friend that I am worried about this one, what do you think? Is it a good idea if I take it but I have no chance to return it because I will send them to outside of Canada. During this conversation, unfortunately a staff member very quickly run to us, while he was approaching us quickly was shouting on us loudly “HEY DO NOT OPEN THE BOX!!” And he come closer with angry eyes and said, “I am saying DONOT OPEN IT!”. I told him, firstly, Sir, I am worried about the broken part of this box as you can see it. Secondly, could you please keep your social distancing and thirdly tell me where is the manager because you are impolite and disrespectful to your customers. Then surprisingly the staff member said, “I am a manager!!” I said, is that all you got to treat and dealing with customers!! What is your name? He proudly said my name is SHAFIE. I said I don't believe you as a manger because I have never ever met this kind of unprofessional attitude from a manager!! I see you are unprofessional and have obvious lack of training in treating your customers. I was really shocked!! The manager didn't keep his social distancing at all even though I warned him a couple of times. I expected that the manager will say sorry , apologize at least.

Surprisingly, the manger said you want to teach me how a manager treats you professionally! SHAFIE harshly, took the box from my hands and strongly put it back on the shelves! I could not say anything else because I was shocked and my friend too, as he said what is going on here, is this real manager!? this is the way that we deserve to be treated politely, we are here just to buy some products and not to be humiliated!

Then another staff member came, and I turned my face to ask the staff member if SHAFIE is really a manager. He said yes, he is. After that, the security guy come over and he said nothing although the manager has broken the social distancing rule which is enforced by governments and is mandatory. And so, this experience made me open my eyes and go away from this unprofessional store and generally this horrible experience in Canadian Tire, gave me an idea to break my Triangle Credit Card and never ever buy anything else from Canadian Tire even I have been permanently buying thing from Canadian tire for...

This is by far the worst retail store I have ever visited, both in terms of staff behavior and overall experience. I purchased windshield wipers that were advertised at a $5 discount, but the cashier charged me the full price 49.99 $. Upon realizing this, I raised the issue. The cashier told me to wait, but no one attended to me for five minutes. Eventually, another staff member called me over and checked my receipt. Instead of verifying the price in the system, she questioned me as if I had stolen the item. She then fumbled with the system for over 10 minutes before refunding the discount. I remained calm and cooperative. In the end, after refunding, she kept the original receipt and only gave me a refund slip where the original transaction was also mentioned.

When I got home, I realized the wipers were not compatible with my car. Since there was heavy snow that day, I purchased the correct ones from another store and returned to the Canadian Tire. the next day to return the original purchase. At the return counter, a different staff member was rude from the start. After explaining my situation, she unnecessarily consulted another employee, even though the wipers and box were in perfect condition. The other employee confirmed this, but when I presented my receipt, she refused the return, falsely claiming I had already returned the item. The receipt clearly showed I had only been refunded the $5 discount, not the entire amount.

Despite explaining this to them multiple times, the staff refused to check the system properly and instead called over 3-4 additional employees, who all insisted I had already received a refund. I even asked them to verify the discount on the aisle where I had purchased the wipers, but they declined. Instead, they pressured me to purchase another product for the same amount. The ordeal lasted over 15 minutes, during which their dismissive and rude behavior tested my patience. I still stayed calm. When I requested to speak to a manager, two staff members mocked me, saying the rude employee was "the boss" and that her decision was final.

Finally, one reasonable employee checked the system and confirmed that I was correct all along—I had only received a refund for the $5 discount, not the full amount. This unnecessary ordeal could have been avoided if the staff had simply verified the transaction earlier instead of wasting my time and treating me so poorly.

Comparing price error law, not only did they fail to compensate for the original pricing error, but their handling of the situation was completely unprofessional. Although I never lost my composure, the staff's rude and condescending behavior made this experience incredibly frustrating. I will never set foot in this...

I am writing to express my frustration when dealing with the supposedly “Manager” which I would not know for certain as there was not a name tag. I went in on Wednesday July 3rd to return a Mastercraft bottlejack item #009-1533-8 within the 4 weeks of purchase. I informed the “Manager” that I had opened up the item and it was too high for what I needed it for and she said “oh so you used it” and I responded that I had only tried it but it didn’t work so I placed it back in the box and tried to return it when I had time. She then proceeded in saying with attitude she would not accept it because it’s been used. On the following day I returned to try and return this item with proof of purchase and the item in its box the same way I bought it. The same Manager was there and I tried again to return it with the receipt and she automatically went on to say that there are no returns on jacks only exchanges. Which was not mentioned at all the first time or stipulated anywhere on the receipt or the aisle I got the item from or the website. She had a horrible attitude and terrible customer service and proceeded the tell me the item had been used. She made me feel like a criminal as if I was doing something wrong when I was fully honest with her since the beginning. So I went back to the aisle and grabbed 2 of the remaining same jacks that were on clearance and I showed her the ones that they had for sale were missing parts and were damaged. She didn’t like that I was forward and she walked away and ignored me and went on to see other customers. When asking her if she was coming back to help me as I waited for 10 minutes she said she wasn’t going to deal with me. After awhile she returned and when I asked her what would be done she called someone else and said the same thing that there are no returns or exchanges on jacks and then she walked out and I asked for her name to another employee and she said she would have to call her to ask for permission to give her name. Then I got her name “Linda”and the wrong phone number to call customer service. I then went to the parking lot and searched for the correct customer service number and spent 30mins explaining the situation and still waiting to hear back so I can get my...