Iqbal Foods — Local services in Toronto

I had an extremely disappointing experience at Iqbal Foods Thorncliffe. The customer service, especially in the meat section, is the worst I’ve encountered. Most staff lack basic manners and don’t know how to communicate or behave professionally with customers. It felt like they were doing me a favour or handing out charity rather than providing a service for paying customers.

Despite taking a number for the meat counter, I had to wait for over two hours because the staff prioritized their friends, ignoring the line and those waiting patiently. It was chaotic and disrespectful to customers who had been waiting. Even with a number, no one seemed to care.

The only positive aspect was an employee named Taufiq, who stood out for being helpful and polite in the meat section. However, this one individual couldn’t make up for the terrible experience the rest of the team created.

When I raised my concerns with management, they seemed uninterested and unwilling to take any action to resolve the issues. They don’t value customer feedback or care about improving the shopping experience.

Adding to the frustration, I noticed significant price discrepancies between what was advertised on the shelves and what I was charged at the cashier. Always check your receipt carefully if you shop here!

In comparison, their other location at Fairview offers much better customer service and a far superior overall experience. I would not recommend the Thorncliffe location to anyone. Avoid this store entirely if you value your time, money, and dignity as a customer. ………………………………………………………………………

Your response is disappointing and fails to address the real issue. Instead of taking accountability, you’re making excuses about the grand opening crowd and your “new queue system.” The problem was not just the system but your staff's unprofessional and disrespectful behaviour, which no queue system can fix without proper training and accountability.

Blaming the crowd is dismissive of my experience and others who faced the same mistreatment. If your team lacks basic customer service skills and cannot uphold fairness or professionalism, that’s on management, not the customers. Your response clearly shows a lack of genuine concern or willingness to improve.

If you value your customers, the least you can offer is a proper apology and meaningful action to improve your staff’s behaviour. Anything less is...

I recently had the pleasure of visiting Iqbal Foods, and I must say, it was an exceptional experience from start to finish. This grocery store truly stands out in terms of its incredible selection, friendly staff, and top-notch service. I'm more than happy to share my positive experience through this Google review.

First and foremost, Iqbal Foods offers an extensive range of high-quality products. From fresh produce to a wide variety of spices and international ingredients, they have everything you need to create delicious meals from various cuisines. I was amazed by the diverse selection of specialty items, including halal meats, Indian snacks, and Middle Eastern delicacies. It's a food lover's paradise!

What truly sets Iqbal Foods apart is the exceptional customer service provided by their staff. The employees are incredibly knowledgeable and always willing to lend a helping hand. Whether I needed assistance in finding a specific ingredient or wanted recommendations for a recipe, they were attentive and went above and beyond to ensure I had a positive shopping experience.

Moreover, the store is well-organized and immaculately clean, making it easy to navigate the aisles and find what I needed quickly. The shelves are well-stocked, and the produce section is fresh and vibrant. I appreciate their attention to detail in maintaining a clean and inviting environment for their customers.

Another noteworthy aspect of Iqbal Foods is their competitive pricing. Despite offering high-quality products, I found their prices to be reasonable and affordable. It's refreshing to find a grocery store that offers such value for money without compromising on quality.

Lastly, I must mention the convenience provided by Iqbal Foods. They have ample parking space available, which makes shopping hassle-free. Additionally, they also offer online ordering and delivery services, catering to customers who prefer the convenience of shopping from home.

In conclusion, Iqbal Foods is a fantastic grocery store that exceeded my expectations. Their extensive selection, friendly staff, impeccable service, reasonable prices, and convenient options make it an absolute gem in the community. Whether you're looking for specialty items or everyday groceries, I highly recommend visiting Iqbal Foods. It's a culinary adventure waiting to...

The most stinky attitude from staff. I placed an order for pick up at 4 Pm. The email received says the staff will call to discuss any missing items for substitutes and an email would be sent when the order is in process. Usman calls me to let me know one item was not available at 4:50 PM and says I should pick up by 5:30 PM. I never received any email and the call I received from e-commerce department from Usman asking for replacement at 4:50 PM when asked how do you expect me to arrive in 40 minutes Usman argued the pick up time was at 4 PM and I should have already been there for pick. He further says that he is helping customers rather than doing the job he is supposedly getting paid for curb side pick up order.

Iqbal food owners advise your staff they are not helping customers as they are getting paid for doing their job and Iqbal Halal Food you are not doing any charity by providing curb side pick up for customers. Also you are not doing any service / charity by having a store you have opened up a store to make profit you are not open to offer any of your service for free it’s a part of business to provide customer service which each and every of your staff lacks.

Another thing mentioned by the staff is that they are busy and are hence cannot even follow their own instructions and processes. As if it’s our fault that you are busy and under staffed and don’t know how to talk to customers or treat them.

Iqbal halal food managers are never available to talk to customers when called they are always in meeting ( Abrar and Ali Bhai) Oh also there are so many managers that the staff doesn’t understand why the customer asking for store manager they go on to say we have many managers produce manager, purchase manager and all kind of department managers but cannot have customer reach store manager or have them call back. When questions are asked who is on the other end the staff has issue to say they’re and find it offensive to respond saying too many questions are being asked.

Iqbal Halal Food cancel my order and refund my money. Order No: #1586108

In response to the owner no bad word we’re used on my end it’s was your staff who doesn’t know how to talk to customer. And you to say you have 100 of customers and because of which you can’t provide customer service says a lot about you...