McLaren Toronto — Local services in Vaughan

Our 8 year old son just had all his dreams come true by MARK BASILI, literally the nicest man we have ever met!! Our son Lochlyn is obsessed with cars. I mean OBSESSED!! He knows more about cars than anyone we know and his favourite days are when we come to auto circle drive and look at all the Luxury cars. The SECOND we walked into the McLaren dealership, the receptionist greeted us and then to the right we saw a man stand up and greet us with the biggest smile. We explained we are just looking around because our son is a car fanatic!!! . He immediately said that he was too as a child and came right over to us and asked our son what his favourite McLaren is. NOW, It’s important to note that our son does NOT speak to ANYONE outside of my husband, myself and his nannie. Not anyone. At all. Ever. Without hesitation our son answered him that a Senna was his favourite. My husband and I were speechless. We have been waiting years for him to talk in public, so not only were Lochlyn’s dreams being made, but ours too seeing him so comfortable that he spoke to someone out loud. Mark asked him if he wanted to sit in one of the cars, then went and got permission to let Lochlyn sit in the car of his dreams. Mark opened the door, adjusted the seat, and stood with us most likely remembering himself doing the same. The look on Lochlyn’s face was one of pure admiration and glee. Mark then showed him a P1 and stayed with us the whole time as Lochlyn continued to speak out loud and to Mark too. He answered any questions that were asked and never rushed us once. When we left, we couldn’t thank Mark enough!! Lochlyn left with a McLaren poster, an invite to come back anytime and a core memory made by Mark Basili. Thank you Mark for not just allowing our son to look around the showroom, but to give him an experience he will never forget, and neither will we. The happy tears in my eyes as I write this are ones I’m proud to shed. You have no idea the difference you just made to Lochlyn, and according to him, he will be sitting in the same chair as you in that same dealership when he...

I can't express enough gratitude to McLaren Toronto for their exceptional service in preparing my son's 2023 McLaren Artura for the Gold Rush car rally starting on May 17th, 2024. From the moment we shipped the car on March 19th, we were in constant communication with Derek Bartolo, who kept us updated on every step of the process. The team, while fixing known recalls, conducted a thorough check to ensure the car was rally-ready. During this inspection, they identified a need for a new control module, which was promptly shipped and installed. However, they also detected a slight oil leak that necessitated an engine replacement. Understanding the time constraints and the emotional significance of this rally for my son, who has terminal cancer, the team acted swiftly. He contacted Christal Region, the after-sales manager, who went above and beyond to expedite the approval, shipping, and installation of a new engine. Throughout this process, Derek and his team sent pictures daily to keep my son's spirits up, ensuring he stayed connected and excited about the progress. Their extraordinary efforts ensured that my son could participate in the Gold Rush car rally which was part of his bucket list. The dedication, empathy, and professionalism demonstrated by Derek, Christal, and the entire McLaren Toronto team are unparalleled. They turned a challenging situation into a testament to outstanding customer service and compassion. Thank you, McLaren Toronto, for making a dream come...

I felt compelled to this review based on my outstanding experience with McLaren Toronto. From start to finish, this was by far the best vehicle shopping experience of the 35+ vehicles I’ve purchased.

I specifically want to thank Mark Basili. He was very patient with the plethora of questions that I had all throughout the process, and at no time was there any pressure to influence me in one direction or another. Mark comes off as a genuine and passionate car enthusiast – something that I valued throughout my time working with him. His knowledge of both the brand and their products was highly impressive.

Upon my initial inquiry, Mark worked with me in determining the right vehicle for me and my preferences. He laid out all the options, including many that I hadn’t considered or didn’t think was even possible. Always available at a moment’s notice, Mark was very quick to respond to voicemails, emails, or texts. Truly A+ service.

Having worked directly with luxury OEM manufacturers on guest experience standards, I have an excellent understanding of what it takes to deliver an exceptional experience for clients. And my experience with McLaren was “5 stars” all along the way.

As for the car, it’s only been about 24 hours, but it is everything that I was looking for. Great performance, excellent ergonomics, and lots of drama. Although perhaps the Ventura Orange colour draws a little more attention than I was...