La Crème St. Jacobs — Local services in Woolwich

I had a very bad experience at La Cream. I went in with my mom and sister during Sparkles and we were looking around and deciding what we wanted when I needed to ask a question about a price. I found Brittany to be very rude and she had almost an underlying tone of arrogance and seemed frustrated when I asked if they were matching prices. I assumed she was having a bad day so I decided to call the next day and again ask my quesiton about matching prices for Joseph Ribkoff because there is another Boutique in town (Biba Boutique) that has 50% off. Brittany was not only rude to me on the phone and refused to match prices, she also seemed angry and stressed. I get that its a busy time of year but there is no need to be rude. Responding in a quiet voice does not always mean the person is NOT being rude. Also, if I can find the exact same items for 50% off at another store within a 30 minute I will for sure take the lower price. I work hard for my money so why would I pay double the price? I feel the store should have matched the price and then asked Joseph Ribkoff to do the same. You have lost three customers and I hope you learn how to treat ALL customers not just the ones who are your personal friends.

** Response to Owner: I am confused about why my calling from a private number would need to be mentioned. I work in an office where a private number is required. There is no need for me to reach out. I made my Ribkoff purchase at...

La Creme in St. Jacobs is just a delightful place! Brittany and all of the staff are just the most kind, happy, helpful, talented saleswomen I have had the privilege to be served by! I have been a very happy customer for many years, but they really impressed me when I started a Charity called the "Princess Project Guelph". It was started as a way to provide affordable , gently -worn dresses and accessories to young ladies for their proms or graduations. Nancy and her daughter Brittany have partnered with us and have been so incredibly kind to let us use their mannequins for the past 3 years for our event. And they have donated many of their beautiful brand new dresses to our charity, so that some of these girls pick out a gorgeous dress and can feel included and special on their big day. They have the biggest hearts and are so very generous. Thank you!! Brittany, Heather, Sarah and Jackie especially, are just great for picking out clothes that they know I will like, and they are right on the money! I am thrilled with my purchases and cannot wait until my next visit. They have become more that just saleswomen, they have become my friends. It is so much fun spending time in this store - I always leave feeling better than when I walked in the door. Can't say that about many places, can you? Thanks again! And I will see you...

I was really shocked by how bad I was treated here. I usually don't write reviews but this needs to be shared.

I made an appointment a month back to bring in my ladies to try on dresses for my upcoming wedding. Ladies in their 30's who are all professional women with jobs, style and money. When I arrived I told the staff that everyone could pick whatever they liked, no colour theme. I also wanted something different for-myself. It was very open ended and we were looking for some direction from the staff.

We were assigned 1 person to help all 8 of us. For the 2 hours we were there on the Sunday, 3 other staff just stood around ignoring us ( including the manager). The store was quiet, maybe 4 other customers sauntered through.

It was as if they didnt want us to try anything on. We all felt truly alienated and confused by the whole situation. It was a task to even get staff to offer us water or show us where the bathroom was.

The customer service was truly awful. As the owner of this store, I would be horrified by this. I am horrified. I honestly can't believe how bad it was.

You could have had 8 dresses sold that day BUT instead you have 8 terribly dissatisfied women who will likely not want to return. In the words of Julia Roberts... Big mistake. Big.

Yours...