Tricotage — Local services in Copenhagen Municipality

I purchased a sweater for myself, but the next day I realized that it doesn't match my wardrobe. When I tried to return it, the person at the store's desk informed me that they don't accept returns. She seemed to have her own opinions about business and customer communication. I explained to her that she didn't have the right to refuse the return according to consumer protection laws. In response, she began to argue and insisted that she was doing everything correctly. Eventually, she made an exception and processed the return, providing a cash refund even though I had originally paid with a bank card.

I found this to be extremely poor behavior on her part. It's disappointing to receive such subpar service. It would be beneficial if employees or owners familiarized themselves with their own store policies and trade laws before working or interacting...

Three years ago I bought 2 dresses there and I still love to wear them. They are well made and haven’t lost color or shape after this time. For my next CPH trip I will definitely plan to go...

Lovely boutique with lots of well made and timeless pieces! Favorite store I’ve found...