Criollo Toulouse Victor Hugo — Local services in Toulouse

The chocolates are excellent. Nevertheless the staff can be cold,snobby and completely lacking in cu focus. I’ve come to this chocolate store since they opened and spend several hundred euros every year. It was one of my go-to gift places. This month alone I’ve gone twice buying at least €50 each time and was intending to buy several boxes of chocolates as gifts. I went on Saturday December 1st to buy an advent calendar but they said they had run out and would receive more the following day. I went back to buy the calendar and they had sold out. They offered a bag of loose chocolates instead and would not try to help at all. If it were not for the fact that I’ve been a loyal and high spending customer I would not have minded. They made no attempt at trying to help me. They have lost me as a customer.

Edit: The day after my post, the company responded both via Google Maps as well as via email (after looking up my professional email address). Management definitely does care about their customers. The HR manager wrote me an email and the company founder, director and chocolate maker Mr. DUJON LOMBARD called me to personally apologize. The following day they had a calendar delivered to the store. I am floored by their...

These pralines are a dream. We bought a few and instantly regretted not getting more, they might just be the best I’ve ever had. Among the three chocolatiers I tried in Toulouse, Criollo stood out the most, focusing on rich flavors rather than excessive sweetness. Truly exceptional! I can only recommend them and hope I’ll get the chance to return someday. The cherry on top: we were even allowed to taste a praline of our choice, something that only a few chocolatiers offer. 100g did cost around...

Chocolats extraordinaires, divins même!

Dommage que l’accueil de ce « monsieur irrité » par un tel succès en ce jour de Noel soit des plus désagréables. Était-ce le responsable, le gérant ? Allez donc savoir ! Car à défaut d’un « bonjour » et d’une excuse pour la gêne occasionnée (nous étions plusieurs clients à attendre dehors), celui-ci nous est tombé dessus en exprimant le fait que toute son équipe avait travaillé moultes heures et bien que leur « fermeture anticipée » n’ayant été affichée ni sur Internet, ni sur leur porte, c’était à nous de le comprendre.

Hé bien! ... sachez, Monsieur, que je le comprends. Étant d’un métier de bouche, je le comprends même très bien.

Il y a, cependant, l’art et la manière de le dire.

Bref, c’etait la première fois que je venais chez vous, mais je n’hésiterai pas à faire quelques pas de plus pour aller à la boutique de St Étienne, bien plus respectueux de leur clientèle.

A mon tour, je vous souhaite de « bonnes fêtes » en vous claquant la...