I am extremely disappointed with both Swiggy and New Grissini Restaurant. This is not the first time I’ve faced such an issue, and it seems to be happening recurrently.
The restaurant delivered my order with missing food items, which is unacceptable. Customers pay for a complete meal, not partial deliveries. When I reported the issue to Swiggy customer support, instead of taking responsibility or issuing a refund, they simply gave me generic suggestions for writing a review. This shows a complete lack of care for the customer’s hard‑earned money. A refund is the minimum expectation in such cases, yet Swiggy failed to provide one. The restaurant’s repeated negligence and Swiggy’s dismissive attitude together make the experience frustrating and unfair.
This kind of service reflects poor accountability from both the restaurant and the delivery platform. Customers deserve respect, reliability, and proper resolution when problems occur—not excuses or empty...
Read moreOh my god!!! what a bad experience with grissini. It was my parent's 25th aniversy i ordererd a 4 pounds designed chocolate cake.. they charged me at rs 2000/- for this cake. After their delivered when i cut this cake there was nothing into it and fully empty under it. i complained immediately but they don't take any kind of responsibility. even refused to refund.. lastly i ordered normal chocolate pastries from mio amore and served to my guests. what a bad experience...don't recommend to every one worst shop!! they are good in design which is attract people's eyes but worst...
Read moreThis is my 1st purchase from this place and I was scared to trust as buying a cake blindly without knowing n that too for a special person is a tough job,but this shop truly didn't disappointed me at all.. I went there at around 11.40 PM and ordered a 1pound pure Chocolate cake for my Dad... n when I brought this at home and when we tasted it was just yummycious... Soft, creamy,pure chocolate, freshly baked and even the cake look amazing.
Keep up the good work Guys... Much more to...
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