Louis Vuitton Napoli — Local services in Naples

As Tommy shared below, I concur, by far one of the worst shopping experiences we at. We stopped by before the airport and waited for opening .. they proceeded to take their time and opened after 10 am - fine you can go on European time. We were the first to enter the store and seeing as there were at least 4/5 sales associates there ... NO ONE offered to help us. Only when we asked a good 5 minutes later did they proceed to send us an associate, who spoke minimal English, which made the shopping experience very difficult. I was there looking for a key pouch and he proceeded to open his drawers, showing me what they had - which was very underwhelming. For a big store, they were VERY understocked. I described the Monogram Empreinte leather key pouch that I wanted and he simple stated they were out .. only they weren't. I found the Marine Rouge pouch on display 3 minutes later. This was very much a self serve location and I asked him to check for more stock, shocker, they only had the 1. As he was preparing the bill, I proceeded to find an all black one near the front of the store on display, again, self served. When he finally billed my boyfriend and I (we made our separate purchases) they were not able to do the Global Blue Tax Refund .. apparently there was a new update on their system so it wasn't allowing it. The manager Emanuele came out to try and help, he did his best, after returning and repurchasing, changing the names, he did try to even call .. but this was done at turtle speed even after informing him I had to be at the airport for my 1 pm flight. Keep in mind we stopped by this store for an hour, knowing exactly what we wanted and expecting the store employees to be able to expedite their service. We simply had to go now that this simple purchase took well over an hour .. and they DID NOT KNOW HOW TO DO A RETURN (not exaggerating, they didn't know the password to authorize the POS machine for the return).. how do you operate a store and not know how to process a return. Since we couldn't miss our flight, I left my credit card number with the manager, took down his information and was promised a follow-up, I had no choice but to trust he would figure it out and return the purchase on my card. Obviously, I had to be the one to follow-up with later when I landed (even though he specifically said he would Whatsapp me with any updates). As hard as they tried .. to problem solve, they were completely unprofessional and untrained. I have yet to receive my return, since by now it has processed on my credit card. I don't understand how this is a LVMH store, it was a joke. This isn't the first European store to provide horrendous and offensive customer service, I encountered this kind of behaviour in France and even in Canada. Louis Vuitton employees are notoriously known to provide service based on how you dress, how you look and your ethnicity. I am very against shopping with...

If it were possible to give negative stars on a review I would. On my trip to Italy, Naples was my last stop prior to returning back to USA. I had made stops in other LV stores along the way such as Milan and Florence, all of which gave me excellent customer service; to ensure a particular bag I wanted was available in Naples to decrease the amount of luggage I needed to carry around.

When I first entered the store, the security guard stopped me and my girlfriend, saying the store had reached its maximum capacity. From the door entrance you can see there was literally maybe one or two customers. So assuming he just didn't know what he was talking about, I continued in ignoring him. That was pretty weird but whatever.

The real issue came when we asked the sales associate Rosa to help us look for a bag. She confirmed she had the bag without checking her database, but immediately said we could only buy it cash and we would not qualify for the VAT refund. Confused, my girlfriend asked why, that didn't seem right as we had shopped in many stores up to now all with the global blue refund being applied as long as we spent over 150 euros. Rosa replied, "it's because you're Chinese." Shocked we replied, we are not Chinese. She then said, "Japanese, from Asia?" Again, no, we are from America. Clearly, she was just racist towards Asians. We went to many luxury stores in different parts of Italy without an issue like this ever occurring. She eventually called over another associate named Luca, who was in training by the way, to try to explain the situation better for us. He literally repeated her words, basically because we are not Italian and are Asian, we can only purchase the bag in cash and without a tax refund. This is one of the most appalling shopping experiences we've ever encountered, to know a prestigious name like Louis Vuitton who has a large Asian customer base would hire such blatant racists is pretty disgusting. I find it hard to ever shop at...

We came in just to look around for my wife’s birthday gift. Honestly, we’re not usually LV fans and had just come from Gucci and Prada but this store totally flipped the script. The service here was on another level. Camilla and Giuseppe were incredible. They were so kind, personable, and genuinely fun to talk to. They weren’t pushy at all, just helpful, patient, and really thoughtful about suggesting pieces that matched my wife’s style. Camilla was so sweet, constantly checking in on us with drinks, and being so personable and knowing how to navigate my wife in the right direction. Giuseppe went above and beyond in explaining details about the bags, giving us time and space to decide, even charging my phone when it was dying and flagging us a taxi after closing time. People like them are the type of people that brands should do everything in their power to keep. They are worth every penny and deserve the world. It really made it such an unforgettable experience because of those two and especially Giuseppe. I could tell he was a master at his craft and a great salesperson. Very experienced and amazing at his job. Seriously, he has a talent that I haven't seen with many people.

But anyways, what made it even more special is how real they were. They were just sharing stories, laughing with us, and even recommending some great local restaurants to try while we were in Naples. It honestly felt like hanging out with friends who also happened to know everything about handbags. Gucci and Prada didn’t come close to this experience.

If you go, ask for Camilla and Giuseppe. They made my wife’s birthday shopping unforgettable, and thanks to them, I can now officially say...