Hakuba Eagle Lodge — Local services in Hakuba

This place felt like it was falling apart and we felt like it was falsely advertised when we had looked at the photos online. Given the state of our room, we probably should have just moved to a different location because going back to our hotel each night was something we all avoided. It's definitely not a hotel or even a lodge, maybe closer to a motel (although a motel feels cleaner than the room we stayed in). They were upfront when we checked in that it would be a basic room but we didn't realize how barebones it would actually be.

Pros: Close to bus stops (H2, HV at Hakuba Tokyu Hotel) and honestly not too terrible of a walk from the Happo bus terminal if you had to walk back with your gear. They were able to pick us up and offered to drop us back to the bus terminal. There was a gear room in the basement where we could dry our boots and leave our skis/board. There's a pretty basic (toast & cereal) breakfast that starts at 7am.

Cons (it's a long one): The rooms looked a lot nicer than they actually were and felt incredibly dirty. There was an ice cream spoon on the windowsill and I found multiple strands of blond hair (which don't belong to any of my friends). There was a layer of dust if you looked around. One of the light bulbs flickered the entire time of our stay which meant that either they noticed and didn't care to fix it or they didn't even check the room before we checked in. We stayed in a 3p room (bunk bed and a twin) and it felt incredibly cramped especially with all of our carryons. There was only one basic nightstand and one wall hanging rack with 9 hooks that 3 people were supposed to share. At least we each had a thin bath towel but exchanging them cost 200¥ and no other towels were provided. There is a washer & dryer but we didn't even bother using them given the state of our room. The hotel felt dirty and there were scruff marks/stains everywhere we looked. They were unhelpful in trying to get us reservations for restaurants and preferred if we booked them ourselves. We asked for an izakaya one night and they booked us the wrong one. The front attendant laughed at my friend when he asked for a pair...

Myself and a group of friends stayed at Eagle Lodge during the 2019 Ski season for approximately six nights. The Lodge staff offered an incredibly helpful and personable experience during our stay right from the moment we arrived from Tokyo via train, to the moment when manager Graeme personally returned us to the train station during his lunch break at the completion of our stay. ||As fellow skiers and snowboarders also enjoying Japan's fantastic snow season, lodge staff were incredibly helpful throughout our stay. Offering suggestions on where to eat, best places to ski/board and even going to the length of booking venues during the busy New Years period; the team put in a conscious effort to ensure our stay was a good experience.||Lodge rooms were adequate to our needs and were kept clean. The Lodge provided meal options, shared facilities including coffee as needed and a sports massage therapy service at a reasonable price. The Lodge offered us a transport pick up and return service on arrival and departure as well as an on-demand transport service for a small fee. ||Overall our experience was both highly affordable and very enjoyable. A...

I stayed at Eagle Lodge in Feb 2019 and again in Feb 2020 and already planning to come back in 2021. Graeme and Tomomi are fantastic and always extremely helpful with booking shuttles, dinner reservations or just general resort advice. Whilst Wadano is a bit further out from Echoland, you have everything on your doorstep. The Shogun Bar downstairs is epic for a few games of pool and a beer after a day of riding and all the staff are total legends. Good pizzas too - the Fuji Fireball and Sumo Supreme were repeat orders. Plus there’s a Japanese restaurant open in the evenings on level 2. When staying here, it is essential to get up to see Jimmy and the crew at The Rabbit Hole (epic burgers and live music!) - and if you want a late one, go to the Beach Bar to hang with Taka and the crew for a few games of darts. After hard runs in the mountains and apres ski I highly recommend the in house hot stone massage too. Thanks again gang. Can’t wait to catch...