Fujii Daimaru — Local services in Kyoto

complain letter from a customer

Hello, when I went shopping at your mall at 19:40 p.m. on September 30th last Sunday, I encountered a very bad service at your tax refund counter. At that time, it was a male employee wearing glasses provided the service. I hope I can complain about him. On that day, my wife and I went to process the tax refund. I was very tired and wanted to sit and rest in the vacant chair next to the counter. The male employee impatienced with a rude tone and told me that the chair there could not sit. I thought these chairs could not sit, but when I went to your store again for a tax refund on October 3rd, I saw another female customer sitting in the previous vacant chairs to rest, and no one stopped her, and no one told her that the chairs were not allowed to sit on. This incident shocked and made me very angry. Your male employee has a discriminatory eye and very bad attitude in providing services and does not allow me to sit and rest. I now hope to complain about him again. I am very disappointed with the service...

Fujii Daimaru feels a bit crowded and chaotic, with many different sections and brands that can be overwhelming to navigate. It lacks the organization and calm atmosphere you might expect from a department store. However, the highlight of this place is definitely the Legoland Discovery Center inside, which makes it a fun stop for families with children. If you're visiting with kids, it might be worth checking out — otherwise, there are more comfortable shopping experiences...

Mid end mall covering women and men fashionwear at your convenience. Place is easy to navigate and browse around at your own pace. Take note that this place is different from its namesake nearby, the Daimaru Kyoto Store. This place is smaller and older than the other one down the road, so make sure you are in the right...