ISSEY MIYAKE KYOTO — Local services in Kyoto

Had an amazing experience with someone who helped me from New Zealand. His English was great and he let me take my time. I didn’t feel rushed or pressured.

I came for the new October collection on October 1st and got what I wanted. FYI the first 2 hours from 11-13 of a new release are reserved for people who won a lottery system via reservation. If you come any earlier, they will tell you to come back at 13; I came back around 12:40 to make sure I’d get what I wanted. I waited off to the side and I didn’t see anyone at all. Then, suddenly at about 12:55 a ton of people showed up and a line formed. They are very prompt and will not let you in before 13 even a minute earlier. I was first in line and when the clock struck 13, they...

Beautiful space, but the service left something to be desired.

I walked into the shop about 15 minutes before closing and was lucky to catch a beautiful exhibition — really inspiring. I was genuinely interested in buying something, but instead of offering assistance, the staff member simply followed me quietly. Not rude, but definitely not welcoming either.

When I went to pay and asked about the tax-free option, I was told I needed my physical passport. Fair enough — but there was no attempt to help or find a solution. I understand it was late, but for a premium store, you’d expect a more attentive and helpful attitude, especially when a customer clearly wants to make a purchase.

Overall, a bit...

The shop was open. 5 sellers present. No customer. I was asked to come back an hour later because I had no invitation. Shop would be open for average customer later. I came back, asked for an item which according to the seller was sold out. I had prepared a translation in which I asked him to call Osaka shop and asked them if the item was available there. Even a phone call was to much asked. He was very sorry but there was no way he could call them. I have been wearing Miyake for more than 30 years and consider myself as a great customer and spender. The sellers are awful behind their...