BicCamera Nagoya JR GATE TOWER Store — Local services in Nagoya

訪問後、非常に不快な経験をしたため、この書き込みを残します。10月2日、午後8時頃にお酒のレジカウンターにいた「Miz...」という名前の中年男性スタッフは、どうしてそのような対応をするのでしょうか？外国人のお客様の順番になった途端、ため息をつき、命令口調で短くタメ口を使い、とても威圧的な態度で接してきました。名古屋には良い印象を持っていましたが、このスタッフの態度によってその印象がすっかり壊れてしまいました。

このような状況は、個人の問題だけでなく、スタッフ教育の欠如を示していると思います。接客マナーの徹底的な教育を行っていただきたいです。また、このスタッフの態度は、店舗全体のイメージや信頼に大きな影響を与える可能性があります。他のお客様も同じように不快な思いをしないよう、店舗全体で適切な対策を講じる必要があると思います。

今後、再びこの店舗を訪れられるよう、このような不快な経験が再発しないための改善が必要だと考えます。接客の基本を守り、すべてのお客様に対して丁寧で礼儀正しい対応を強く求めます。 방문 후 매우 불쾌한 경험을 하여 이 글을 남깁니다. 10월 2일, 오후 8시경 주류 계산 코너에 계셨던 이름이 "Miz..."로 시작되는 중년 남성 직원분께서는 어떻게 그렇게 손님을 응대하실 수 있나요? 외국인 손님의 차례가 되자마자 한숨을 내쉬고, 명령조로 짧게 반말하며 매우 고압적인 태도로 대하셨습니다. 나고야에 대해 좋은 인상을 가지고 있었으나, 이 직원의 태도로 인해 그 인상이 완전히 깨져버렸습니다.

이러한 상황은 단순히 개인의 문제가 아니라, 직원 교육의 부재를 나타내는 것 같습니다. 고객 응대 교육을 철저히 실시해주시기 바랍니다. 또한, 해당 직원의 태도는 매장 전체의 이미지와 신뢰도에 큰 영향을 미칠 수 있습니다. 다른 손님들도 저와 같은 불쾌감을 느끼지 않도록 매장 차원에서 적절한 조치가 필요합니다.

앞으로 다시 이 매장을 방문할 수 있도록, 이러한 불쾌한 경험이 재발하지 않도록 개선이 반드시 필요하다고 생각합니다. 고객 응대의 기본을 지켜주시고, 모든 손님에게 정중하고 공손하게 응대해주시길 강력히 요청드립니다.

I am leaving this review because I had an extremely unpleasant experience during my visit. On October 2nd, around 8:00 PM, a middle-aged male staff member at the liquor checkout counter, whose name started with "Miz...", treated me in a very inappropriate manner. As soon as it was my turn as a foreign customer, he sighed, spoke in short, commanding sentences, and used an overly authoritative tone. I had a good impression of Nagoya, but this staff member's behavior completely ruined it.

This situation seems to indicate not just an individual issue but also a lack of proper staff training. I strongly urge that thorough customer service training be provided. Furthermore, the behavior of this staff member could significantly impact the overall image and trustworthiness of the store. It is essential that appropriate measures be taken to ensure other customers do not experience the same discomfort.

I believe improvements are necessary to ensure that such unpleasant experiences do not happen again, allowing me to consider visiting this store in the future. I strongly request that the basic principles of customer service are adhered to, and that all customers are treated with politeness and...

I purchased refrigerator, washing machine, oven, vacuum cleaner and rice cooker. Rice cooker had a manufacturing defect. I reported issue to bic camera over phone. They said I have to go to bic camera again. Nobody will pick up. I have a delivery of vacuum cleaner and oven next day. I said I can hand over to then and please replace. But they said not possible. So In order to return I had to go to bic camera again. My time, money all spent for that again. They did not provide me any compensations. Even some points. Very bad customer...

I purchased a laptop Dell Inspiron 15 3000 in JR nagoya tower buck camera shop, the laptop was fully packed condition. In shop I asked them to open and show the laptop they said it’s not possible. When I came home with it the touch pad was broken. When I called the customer care number they said they can’t support as English speaking person is not available.!!! What I have to do now I am confused!! Do I have to go to store or...