HARD OFF KICHIJOJI — Local services in Tokyo

Acknowledging that second-hand items might have functionality issues this product malfunction, I purchased an Apple pencils from hard off. The pencil was all dirty and didn’t work well especially on a brand-new tablet.

I decided to purchase new Apple Pencil and return the broken one.

I encountered defensive staff who struggled to comprehend my request. The situation escalated with the staff raising their voice, prompting me to request a more respectful tone. Despite my attempts to clarify the issue was not personal, communication remained challenging. The staff offered a 70% buyback, which I accepted, but insisted on consulting someone else before finalizing the action. During this, I overheard laughter and dismissive comments about the situation. Eventually, the staff returned, suggesting I buy new products for guaranteed functionality and exceptionally agreeing to a refund. While I would have accepted a non-refund resolution, the unpleasant communication has deterred me from returning to Hard Off. Additionally, I find their prices to be high for a...

My favorite Hard-off in all of Tokyo mainly because of their Audio section. They have endless amounts of vintage and newer amps, receivers, preamps, speakers, turntables, cartridges, horns, diaphragms, woofers, tweeters, tubes, speaker wires and RCA connectors, and much much more. Also have 3 different listening systems where you can sit and enjoy the music they play with the high end systems. They also have an in house technician who repairs most of the stuff they sell. The prices might be a bit higher than others but their items are usually in better cosmetic and working condition and most come with a 3-9 month warranty for returns/exchanges if something is defective. The crew is amazingly friendly and helpful. As with most hard offs, you can also sell your gear here. A must visit for any audio enthusiast...

If you are looking for retro games / consoles, they have a very good selection.

The downside? This is the most expensive overpriced Hardoff in all of Japan.

Prices are higher than Super Potatoe, Mandrake in Akihabara. 5 to 10 times the price on some items. I actually laughed.

Example, I picked up a King of Fighters Gameboy Advance console (loose) for 11,000 yen from a Suraguya. This exact same console (loose) was priced at 55,000...