Faculty of Dentistry — Local services in Kuala Lumpur

I am writing to express my dissatisfaction with the condition of the clinic. During my recent visit, I was disappointed to find that the air-conditioning system was not working properly. The temperature inside the clinic was extremely hot and uncomfortable, making it difficult to focus on my appointment.

As a patient, I expect to be able to receive medical attention in a comfortable and hygienic environment. The lack of a functioning air-conditioning system not only affected my personal comfort, but it also raises concerns about the hygiene and safety of the clinic. The hot and stuffy environment could lead to the spread of germs and bacteria, putting patients and staff at risk of illness.

I urge you to take immediate action to repair the air-conditioning system in your clinic. It is essential to provide a comfortable and safe environment for patients, and a broken air-conditioning system does not meet those standards. Patients should not have to endure an uncomfortable and potentially hazardous environment when seeking medical attention.

I hope you will take this matter seriously and address it promptly. I trust that you will take the necessary steps to ensure that the air-conditioning system is functioning properly to provide a safe and comfortable environment for patients.

But overall, the staffs are so kind. It is sad to see them working in a hot environment. Especially...

1.Registration counter opens at 730am,best to be there before 730 to get a number however their policy restricted to 1 Family two patients only , slightly inconvenience for those travelling far with more than 1 kid

2.Pay RM5.00 for registration and just a 10 min check by dentist, my daughter got a very friendly dentist who really took her time explaining details(thank you) unfortunately for my husband the male dentist attending him just doing it "for the sake of doing it" did not explained in details just a touch n go check ,ask him to go for an xray at 1st floor and after xray went back to the clinic and he just informed him that he need RCT but need to wait for 3-6 months appointment , no 2nd opinion or open for discussion

3.cost wise not as cheap as we thought was told that RCT price around MYR 1000+ waiting time as per above depending on the availability

4.scalling around RM60 + n dental filling need to set another appointment again also again depending on the slots availability

overall a waste of money for those travelling far like me( all the way from Shah Alam ) ; waited so long for the registration as only 1 officer available for registration though she opted to give way for those with appointment fist; 10 minutes check up only ;parking difficulties ( better to take grab) its services more towards just a basic teeth check up not worth for those required...

Slow response on phone call, have to make the call for 2-3 hours to pickup the phone. Lack of signboard, have to ask pedestrian to reach to correct place(on FB also have same comments 4 years ago, no improvement) Unreasonable system for student dental treatment, need to come before 8am to get the limited 30 placements(means you won't get somehow)(I understand the limitations is due to the SOP of Covid19). Why not using appointment system to avoid patient to travel along the long journey? Late notice on not receiving walk-in treatment today(13 Dec) due to Dr have interview& exam. The clerk asking to come another day 8 am again, and not sure whether you will get the slot or not. Please upgrade the appointment...