Banco BBVA — Local services in Mexico City

The bank greeters were welcoming when we arrived to open an account. However, the representative who assisted us, Leslie, was remarkably unhelpful and unfriendly. She incorrectly spelled my name, which we later noticed while reviewing the paperwork.

The following day, we returned to address the issue, but Leslie stated that she couldn’t make the correction because the Director was on vacation. She directed us to another branch where another director might be available to assist us.

When we arrived at the other branch, we were informed that we needed to return to the original location, as there is always a supervisor available to help when the director is away. At this point, we were understandably frustrated with the time wasted on a simple correction that should have been easily resolved. Leslie's lack of support has shown her to be the least competent employee at that bank in...

Waited almost two hours to open an account. Something like six banker windows and two had workers. The supervisor director had his own office and didn’t do anything. He could have been helping the people in the waiting room (maybe five us of waiting to open accounts) and instead he was just clicking on his computer...

De las peores sucursales que conozco, tengo meses sin poder hacer compras por internet con mi tarjeta, acudí a esta sucursal y me atendió el director, no tenía idea de lo que le hablaba y su respuesta fue, “marca a este número, un cliente tenía un problema como el tuyo, marcó y ya no regresó por acá, así que yo creo que se lo solucionaron” en el teléfono que me dio, me dijeron que en sucursal me tuvieron que apoyar, regresé y nuevamente se negó, me mandó a otra sucursal, en la cual también me dijeron que el me tuvo que dar respuesta, no se si en realidad su nombre sea Alan Contreras, porque eso dijo, pero que persona tan incompetente tienen como responsable de una sucursal, no sabe nada, tiene actitudes nefastas y lo tienen...