SM City Grand Central — Local services in Caloocan

i’ll give this a 5-star rating so everyone can see this.

𝗔 𝗻𝗼𝘁-𝘀𝗼-𝗴𝗼𝗼𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗺𝗶𝘀𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗲𝗹𝗲𝘃𝗮𝘁𝗼𝗿. My friends and I usually pass by SM to cool off a bit before going home because of the extreme heat, and sometimes we also eat at fast food restaurants.

But last Wednesday, after attending mass on the 5th floor for Ash Wednesday, my friends and I decided to take the elevator since it wasn’t crowded, and we were heading straight home after the mass. But girl, God really tested my patience, jusqoh pwoah.

As we were about to enter the elevator, this lady assisting passengers immediately made a scene. When we're already inside, there was another person who wanted to get in, but she didn’t allow it, saying the elevator had already reached its capacity. We understood that, since there were already quite a few of us inside. But what we couldn’t understand was why she answered so rudely—so disrespectful, as if she was looking for a fight. When someone said, "Keri pa 'yan" she snapped back,

"Anong keri? Desisyon ka?"

Like, girl???? Then, when the elevator doors closed, she even made side comments inside, saying people should just use the stairs since they could still walk.

Then, I think around the 3rd floor, someone else wanted to get in, but she didn’t let them, saying, “You’re big enough, you have no heavy bags, and you have feet to walk.” That was really annoying, fr.

She kept doing this to every person who tried to enter, plus she made sure we all inside could hear her rude side comments. Did she think we’d find her funny? No one laughed because she was acting so unprofessional. She knows what her job is, so she should expect to deal with different kinds of people. Like, girl, can’t you answer and approach people in a nice way??? That attitude isn’t adding to your beauty, miss.

Umpisa na umpisa ng Kuwaresma, ganiyan ugali mo? Hindi ka pa ba...

​We decided to claim the physical copy of our "This is For" concert tickets last night. To our surprise, the counter staff required printed copies of both vouchers, which represented two separate transactions. We obliged, going downstairs to have the two pages printed in black and white, for which we paid 10 pesos. ​Upon returning to the counter in the cinema lounge, we waited for our turn and were asked for other supporting documents, including a valid ID. We had to sign the printed vouchers before the three tickets could be printed. Once they were printed, the staff simply handed them to us without any formal closure of the transaction. We were only given one ordinary, glossy ticket holder. We were expecting a second one, so we asked for it, but the conversation felt like we were begging. The first staff member who have assisted us was already busy, so we asked her colleague, who was hesitant to give us another one. She insisted that only one ticket holder is provided per transaction. We explained that while the tickets were printed at the same time, they were from two separate vouchers and transactions. ​Then, an SM employee in business attire came over. We explained the situation to him again, until he said, with an annoyed tone, “bigyan ko na nga lang kayo,” as if we were asking for 'ayuda'. I know it sounds petty to demand a 'simple' ticket holder, but it shouldn't feel like the employees are entitled of our 'utang na loob'. Not only was the ticket holder quality is poor and its distribution is unfair, but we also felt insulted. The person before us received a 'Ready to Be' ticket holder/pouch, while we were treated so cheaply and disrespectfully....

I am writing this to express my disappointment with my recent experience at SM Grand Central. It was only my second visit, and unfortunately, it turned out to be the worst experience I have had at any mall.

While heading towards the left elevator on the fifth floor, my group and I entered as soon as the doors opened. Inside the elevator, the attendant (the "Elevator Girl," as they are often referred to) remarked sarcastically, "Ang galing niyo naman, nauna pa kaysa priority," referring to the senior citizens who were apparently also waiting. We were caught off guard and did not respond, but another woman inside added, "Very good kasi sila," in an equally sarcastic tone.

We felt extremely upset and embarrassed. We didn’t even know that there were senior citizens behind or near us, as we were already first in line. It was never our intention to disrespect anyone, especially not senior citizens. If it had been properly communicated or organized, we would have gladly given way.

This experience left a very negative impression on me. I sincerely hope that the mall management addresses this issue and provides proper training to their staff to handle situations more professionally and respectfully, especially when it involves customer service.

SM Grand Central has potential, but incidents like this can easily ruin the...