Woolworths Tyger Valley — Local services in Bellville

Woolworths, you have some serious work to do re customer service. I specifically went to the Tugervalley branch thinking I'd receive better service than N1 city but I was mistaken. I needed to exchange items as sizing was incorrect (another issue you need to relook at) and there were 6 women at customer services engaged in conversation, ignoring customers, giving me sideways glances each hoping someone else would greet and 'deal' with me. After I greeted them, they looked very hassled that they had to help me and then very insincerely apologised that I had to wait because the computer was freezing and for them to try get the items pricing (which I pointed out was right in front of them as I made the effort to take the exact same item from the rack, in the correct size directly to them so as to save time, for them, not me). None of these women could make eye contact. When the cashier asked for authorization from the supervisor, the supervisor was too engrossed in her phone to notice the request and the cashier, seemingly embarassed, had to call for her attention again. I'm extremely patient and won't kick up a fuss or make a scene, I'm also very understanding about pcs freezing and waiting to get pricing since I've been in customer sales and service before but the way these women handled me at a customer service desk was unprofessional to say the least. Woolies, train your staff and put your best people forward at customer service desks. I had the same issue at N1 city, the first time with a gentleman who was scowling and with brazen bad attitude toward myself and his colleagues and a second time with a female at customer service who also looked very inconvenienced at the fact that she had to do her job. Honestly, I started shopping at Woolworths because it seemed your staff were well trained and chosen for their positions because of their overall good attitudes and professionalism. I started choosing Woolworths as my go to grocer because it makes life run just that little bit smoother when you can shop in a clean, friendly environment but I can just as well revert to Checkers for...

Overall, I do like the new design at Woolworths Tygervalley.

There are a few things, however, that aren't great.

The layout of the new Beauty section is a bit strange and cumbersome to navigate, especially since you can't get a clear view of what is where, since there are two pods for treatments located in the middle of each side of the section. Also, the rug in the middle of the section around the display that one must walk over with a cart / walker / wheelchair to go to / from the food section, wasn't thought through. An oval rug around the display, leaving sufficient space for someone with a wheeled item to walk passed instead of over, would have been better.

I like the new pay locations in the clothing departments. It feels as if there are more tills available. The only problem is that, even though there are people at those tills, they'll look at you as if you're inconveniencing them, instead of helping you pay for items. Often only one person is helping people pay for items, and when more people arrive, instead of the other people that are there, opening another till and helping the customers, they'll continue doing their own thing.

We've also found that items on manikins that came in different colours, weren't in the same or even adjacent sections that the manikin is displayed in, so searching for the different coloured, but same items, were quite frustrating. We nearly gave up and Woolworths wouldn't have had a sale.

Other than that, I like that there are tailors in the store. I will definitely make use of them, but haven't had the need to do so recently.

Also, I don't have any particular issue with the changes in the food section, but I haven't done a major shop there yet. It did take a bit of walking through all the isles to find what I was looking for the two times I did shop there. In time, I'm sure, it'll become easier to find things, but for now, the layout still makes...

WOOLWORTHS TYGERVALLEY: Financial Services

My experience at Woolworth is usually wonderful with the best service, but from Sunday 29-30 May 2022 all I have been receiving from the Financial Services at the Tygervalley Branch has been ignorance and attitude.

The Sunday I got to N1 branch and got turned away, because I couldn't get my store card there, straight after I went to Woolworths Tygervalley. Where I had Financial Services call head office at least twice regarding my card, the third time I had to ask to have my application canceled before I got proper feedback, this was after being told to wait in store for hours and then come back.

The Monday I called for a follow-up on the progress and got put through to Financial Services THRICE, only the third time the call was answered by the same guy that attempted to help me the Sunday after me asking for my card to be canceled.

He proceeded to admitting that he remembers me from the previous day and I asked him to check the status of my card, hereafter I was told the complete opposite as to what he conveyed to myself and my sister the day before.

Employee: "Oh, I remember you from yesterday you were here with a lady, I told you that you can't have your card sent to your nearest branch, I explained this and you're not listening, etc". When infact I was told by him that I should rather have my card sent to my nearest branch, because it takes longer to be delivered when asking to have it sent to one's home address.

This employee was very disrespectful with his tone and mindset, I am very disgusted by this attitude and service. Especially the contradictory behavior and advisement when one is not physically coming...