Virgin Active Gym Boksburg K90 — Local services in Gauteng

Virgin active K90 Centre. I decide to join the gym at the end of September 2022, I was informed by the sales consultant that I would receive 3 free months and my first debit would go off on the 20th of October 2022, my partner was witness to this conversation. On the 5th of September virgin active tried to debit my account and was unsuccessful. I contacted the sales person at k90 Centre to tell her I was debited not as agreed she told me to call head office which I did only for head-office to inform me I would not longer get 3 months free as the initial debit was not successful I informed her I was told the first debit would be the 20th and she said I must take it up with the club. I then called Natasha and arranged to speak to the admin lady who sat down with me and informed me that unfortunately all she can do is write off my payment that went off the 5th and was unsuccessful she will then reverse my debit on the 20th of October to allow me to get my second free month and will then pay as per normal from the end of November. on the 20th of October the debit went through and I contacted Natasha again to follow up on refund but the story then changed again between her, the stand in and the GM. Suddenly I would no longer be refunded I was told numerous times the GM would contact me but this was never done, back and forth for almost a week to be told i cannot be refunded as they cannot process a credit back to me they would however credit my account and i would not be debited for 20th November. I got an sms this week that now unravels this whole story again as the SMS stated that i was debited in error for November and will be refunded , November meaning my 20th October payment so i dont know what to believe anymore. Virgin active head office please sort this out as a 12 month contract payer i most certainly wont be renewing if this is the customer service experience I received from Gm's and sales...

I am absolutely disgusted by my experience with one of the representatives for Virgin Active at the K90 Centre in Boksburg. On Sunday 30 March 2025, at approximately 13:15, while I was parked on the opposite side of Virgin Active, a man wearing the Virgin Active uniform approached me as I was clearly preparing to leave. My window was down and before I even had the opportunity to close it, he leaned into my vehicle and rested upon the window, preventing me from closing it. Without introducing himself, this man proceeded to ask me various personal questions, such as where I live, who I reside with, what I do for a living, etc. I made it clear to him several times that I was not interested in engaging in conversation with him and that I wanted to leave. He then offered me a Virgin Active pamphlet, where I again said I was not interested. At this point, he then asked for my number several times, even though I had already told him multiple times in multiple different ways that I was not comfortable with this interaction. When I was reversing out of the spot to leave, he held onto my window, preventing me from safely manoeuvring my vehicle. Virgin Active employes predatory men who continue to engage in inappropriate conversation with strangers, even after being politely and firmly rebuffed several times. I would strongly urge everyone, especially women, to avoid this establishment for their...

I am with Virgin Active Red for over 10 years, after I left Protea Gym. Guthbert was an awesome instructor. Today, I dealt with the manager on duty. I introduced a person to the gym, and I have introduced so so many people, over 30, to Virgin. ALL my friends I asked to join from Protea Gym. NEVER was thanked, except by Cuthbert. But today, I am disgusted in how I was treated by just asking if this person can be on the circuit and show him the excitement to Gym. This is what a gym should be about, isnt it??? I am bodybuilding now for over 33 years. The treatment, felt like I was kept hostage for an ID???? It was a 20 minute, not even, experience for a boy that is turning 21!!!!! I am done with Virgin. Don"t expect me EVER to refer a SINGLE person to you again. You are a perfect example of what NOT TO BE. I am so so disappointed!!!!! This was a pre-planned introduction I discussed with the manager during the week. In the past it was simple and easy, and people joined. This time, I felt so uncomfortable. So much for friendliness and being kind humans. Thank you Virgin for showing me who and what you are!!!! A greedy corporate business with NO manners, people skills, or understanding. I will speak to your Head Office on Monday. I was offended by the inhuman, no feelings treatment after paying you R400 per month without...