QUERA Joyería Alicante — Local services in Alicante

I am writing to express my disappointment with the purchase experience and follow-up service related to the Tudor Black Bay 58 watch with a blue dial that I purchased from Quera on November 19th, 2024.

Upon returning to my hotel that evening, I noticed a scratch on the side of the clasp, which should have been identified during a proper inspection at the time of issuance. This oversight occurred after the watch was resized for my wrist. Given that I briefly wore the watch (from boutique to hotel and train), it is potentially evident that the damage was present at the time of sale.

In addition, on November 21st, I sent an email to Quera requesting the production year of the watch. A week went by and I never received a response until I posted this complaint — a manager (Carlos) subsequently called me and requested that I take down this complaint in an effort to protect Quera’s reputation, trying to absolve the company of its missteps. It is evident that Quera’s service is not in line with what a customer should expect from a...

I showed my interest in a particular watch, (3 years ago) i was told "impossible as im not a client" i said what do i have to do to become a client, they STAFF MEMBER told me "i had to buy a watch or jewellery to be able to become a client " to then be able to get on the WAITING list for the watch i showed interest in. At the time of my enquiry i already owned several high end pieces but i was made to feel second class maybe ?? Hard to describe !!! I thanked him for his time and purchased my first Rolex somewhere else and i dealt DIRECTLY WITH THE OWNER of that shop.... no need to buy something else to be put on a waiting list..... i gave my details, the watch i was intersted in and 12 months later the call came....... I dont understand the snobbbery at...

Really bad experience! I called them to change the battery of my Breitling watch and over the phone they said yes, no problem. After I got there, we went up the stairs, took my watch, and returned after 5 min saying sorry we can't do it, we need to ship it to Switzerland and it will take about 4 weeks to get it back! I doubt they are even a Breitling representative if they just can't change the battery! I was replacing it in Geneva a couple of years before and it took like 3 min! I just hope they didn't get out any items as they seem very fishy! Just to sell watches and after that just don't care, so just don't go...