Basque Stay — Local services in San Sebastián

Our experience with Basque Stay through Airbnb was disappointing. We booked a 5-day trip in October 2022 and encountered issues upon arrival. There was a noticeable wine stain on the ceiling, which we chose not to communicate at the time.

However, upon departure, we were surprised to find a rude comment on our Airbnb review, blaming us for the stain without any prior communication or inquiry. This lack of professionalism and courtesy was disheartening.

It's concerning that the hosts didn't address the issue directly with us or their cleaning staff before making accusations. This suggests a lack of attention to detail and communication on their part.

We attempted to address our concerns with Basque Stay, but received no response or apology. Their disregard for customer feedback and refusal to engage in meaningful dialogue is disappointing.

In hindsight, I would advise others to consider alternative accommodations, such as a traditional hotel, to avoid similar experiences. It's important to support businesses that prioritize customer satisfaction and communication.

Conclusion: Overall, our experience with Basque Stay fell short of expectations. Lack of communication, unprofessional behavior, and failure to address customer concerns demonstrate a disregard for customer service. I hope Basque Stay takes steps to improve their practices and communication with...

Our experience with Basque Stay through Airbnb was disappointing. We booked a 5-day trip in October and encountered issues upon arrival. There was a noticeable wine stain on the ceiling, which we chose not to communicate at the time.

However, upon departure, we were surprised to find a rude comment on our Airbnb review, blaming us for the stain without any prior communication or inquiry. This lack of professionalism and courtesy was disheartening.

It's concerning that the hosts didn't address the issue directly with us or their cleaning staff before making accusations. This suggests a lack of attention to detail and communication on their part.

We attempted to address our concerns with Basque Stay, but received no response or apology. Their disregard for customer feedback and refusal to engage in meaningful dialogue is disappointing.

In hindsight, I would advise others to consider alternative accommodations, such as a traditional hotel, to avoid similar experiences. It's important to support businesses that prioritize customer satisfaction and communication.

Conclusion: Overall, our experience with Basque Stay fell short of expectations. Lack of communication, unprofessional behavior, and failure to address customer concerns demonstrate a disregard for customer service. I hope Basque Stay takes steps to improve their practices and communication with...

The worst apartment I have ever stayed! Please do not book any accommodation from that company. The apartment condition is very bad, almost all the sockets not working, we have booked two bedrooms apartments for 4 adults but it’s only 1 Bedroom, also no clear instructions for the pick up the keys and location of the apartment, we have spent almost two hours to find it ourselves. The customer service adviser never pick up the phone and do not speak any English at all. Last but not least, the bed has bed bugs , my parents wake up with rash on the skin and very inching . So do not take any more booking from that company🙃, they just not accepting...