Tienda Orange — Local services in Yaiza

Had the most amazing helpful experience at orange playa blanca. I lost my fibre to another priority company which left me high and dry with my international charity work so I popped into orange in PB and was dealt with ‘kayjop’ , I didn’t expect a lot given the time of 5.30pm…she politely talked me through the process but to my amazement an engineer would call me the next.

To my amazement the engineer arrived 9.30am and within 30 minutes up and running , I couldn’t be any happier, I also purchased a phone contract which again was east to set up.

My advice to all orange have nearly 70%of all connections in PB, so why waste your time when it’s an easy process plus you get the router / I have been there Done that but the team worked well,

I would like kajop recognise the helpfulness. Polite and got me out of situation, recognise the engineer for getting what I needed

These are my own personal views and experience and I have not been coerced in any...

We went to deiland centre in tias. there they didn’t help us, because they could not speak any English at all. But here in playa they are very friendly and helpful and also in English So if you like to have the best service go to the shop In playa Blanca Even gave us a better plan for mobile/ wifi and also electricity nahol she waste best...

Atención al cliente regular, pese a estar abierto desde media hora y estar dos empleado tuve que esperar (no había otros clientes), servicio pésimo, pedí unos auriculares para mi móvil enseñando los que tenía que estaban rotos, pedí de sacarlos de la caja para verlos y me dijo que no (creo que quería primero pasarlos por caja), al final me marché sin mirarlos y dejándole los rotos (para desecharlos conforme al medioambiente, me miró un poco raro, así que tuve la duda que los tirara a la basura normal). Resulta que los auriculares que me vendió solo valen para escuchar música, imposible contestar a las llamadas, ya que yo oigo lo que está al otro lado pero él no me oye a mi... Hubiera vuelto a la tienda para poner la queja, pero no tengo gana de hacer dos horas de viaje en guagua (por trayecto), y en la tienda de Arrecife me dijeron que tenía que volver a Playa Blanca, a pesar de ser la misma cadena... 🤔 Al final acabé por comprarme otros (en otra tienda de electrónica) y regalé los que no...