Bateel Boutique — Local services in Dubai

My wife went to get a box of assorted date truffles to take it for a family dinner. After we choose a box they said that it will come with no tray inside because they are giving it to another customer who came after us and claiming they don’t have stocks. The manager came and she was embarrassing herself and her staff by being rude and dismissive of what we were saying. She didn’t even bother to offer any solutions and when we said we are leaving, she didn’t apologized and pointed us to the store next to them if we want to buy dates and said “you will not find chocolate dates there though” we left the place disappointed and promised not to return back to Bateel after 10 years of being loyal customers. We were happy to find even better things at Daima next to them, the service and hospitality was so beautiful and there products to die for. They had a beautiful selection...

I’m a regular customer getting dates from Town Center branch. Today I bought 2 types of dates (one in big box) and the other in smaller box. I told the sales girl (trainee) to put one type in the small box, while she was filling it I told her it’s ok enough that’s too much please remove few. Because she had to remove couple of pieces from the box she rolled her eyes on me with an attitude and seemed annoyed! She’s trainee so I advise you give your staff the proper training on customer service before you let them interact...

I had a fantastic experience ordering from Bateel Boutique at Abu Dhabi Mall. I requested some gift boxes with a personalized card message and shipping included. Not only were the boxes stunning, but they also didn’t charge me for the shipping, which was a pleasant surprise!

Two employees went above and beyond to assist me, showing exceptional thoughtfulness throughout the process. I was even kept updated about the delivery, which was greatly appreciated. I’m looking forward to buying more from here...