Café Bateel - Town Center, Dubai — Restaurant in Dubai

Horrible Experience at Cafe Bateel

I had a very disappointing experience at Cafe Bateel recently. We specifically asked for cookies to be served with our coffee instead of the usual dates. Despite the clear request, the server—Erwin—brought dates anyway. When we reminded him of our preference, he returned with just one cookie, and quite shockingly, banged it on the table in front of us. I was honestly stunned by this level of rudeness.

I later spoke to the manager, Alyyssa, who admitted that according to their SOP, two cookies should be served with two coffees. She did offer to give them to me at that point, but by then I was already humiliated and declined. Instead, I ended up buying five packs of the same cookies myself.

The whole situation made me feel like I was being judged—perhaps because of my attire, or something else. Whatever the reason, no guest should be made to feel that way.

I strongly urge others to think twice before visiting Cafe Bateel. Hospitality matters, and sadly, it was nowhere to be found during my during my visit.

Note - Alyssa and other staff was...

Two stars only for having open door area. Other than that it deserves half a star

I ordered juice that never came yet was boldly added to the bill!!

I ordered latte coconut milk coz I’m allergic to lactose and asked twice two different staff to confirm and both confirmed it’s lactose free then I found it made with normal milk. Spent night bloated in pain

Bill came with 5 extra items we never ordered!!

Of course if we didn’t check the bill they would have taken all money in their pocket

Salad quantities was extremely small, 3 cubes avocado and old lettuce and old grated tasteless cheese for 62 dirham!!! Super expensive for no good food or service

Place was full of flies of different kinds

Service was super slow although it wasn’t busy!

Never ever again, even if they give away free food....

Our favorite place for breakfast. Open, spacious seating indoor with lot of sunlight flowing through the covered glass roof makes it a pleasant experience. Outdoor seating when the weather is nice is good too, although we hate the occasional zoom sound of the cars passing by.

Food wise, my personal favorite is the açaí bowl. Also like the Levant plate, which is a mix of labneh, foul, grilled halloumi.

I m not into eggs, but my spouse likes their eggs Benedict and shakshouka

Oh - and their toasted bread and date butter is super awesome too. Perfect way to build the appetite while the dishes are being prepared!

Haven’t been here for lunch or dinner but we prefer the quiet breakfast that we can have here and will be here often in...