Ashford International — Local services in Ashford

I would like to make a formal complaint against the staff as I’ve paid a lot of money to get into London with my younger brother who is the age of 15 and wouldn’t let him in as they had suspected he was older. they then got aggressive towards me and all the men stood above me and were shouting at me because I didn’t have my brothers birth certificate I am absolutely disgusted in the staff in how they have treated me. I left in tears as they would not let me through with my brother. Ben was lovely and tried to help me get through the gates however the guards at the gates towered over me which doesn’t look good on them when I’m a young 17 year old girl. I felt very frightened and I suffer with terrible anxiety and had a panic attack. I do not recommend this place at all as most of the staff are very nasty and I actually felt abused in this environment absolutely disgusted. My brother felt very uncomfortable and under pressure while they asked him why he wasn’t in school. My brother goes to a special needs school as he has disability’s when it comes to learning and they treated him with disrespect I’m honestly very shocked and I will be taking this further. The one star goes to Ben for helping me and always staying positive he was so cheerful and had such...

Anti-Tourist Zone!

I had just gotten into town after a 10 hour flight from California. I got my train tickets from Heathrow. I had been told my tickets (Heathrow express and Oyster card) would get me to this train station. I tapped my tickets every step of the way and was let through to get on each train.

When I got to this train station, I tapped my Oyster card but the barrier would not lift. I was approached by the staff there. I was told the barrier would not lift because I didn't have a ticket. I was shocked as this was news to me. At no point had I had any notice that my ticket would not get me to my destination. I immediately offered to pay but was told it was too late.

It was obvious that I had made an honest mistake: I showed my California ID, explained that I was in town for just a few days, I had my luggage with me, I showed the attendant my phone with my planned trip from the airport, I offered to pay as I truly was unaware that my Oyster card would not get me to Ashford. Despite all this, I was fined!

It was a horrible way to start my vacation. ...

Now the Eurostar no longer services the station does Ashford station still warrant the "International" moniker? The international side of the station with its departure lounge and passport control area is frozen in time, the day Eurostar pulled up sticks and buggered off back to St Pancras. Even the escalators are turned off now and the Disney inspired lift stands like a monument to what this building was once a gateway to. The rest is an utter shambles of a station. Several lifts don't work, several toilets are closed, waiting rooms are cold and uncomfortable. The platform's are untidy and the disused Eurostar platforms are being left for the weeds to take over. It is as if Ashford station and Eurostar had a messy relationship breakup and Ashford took it badly and still cant quite let go. Ashford station needs to get its s@it together and get on with life...