The Furniture Shop — Local services in Bristol

Brought a sofa and originally service was good and couldn’t complain. On delivery they ripped our flooring, so we rang the owner Garry who requested pictures. We took pictures to the shop, and was told ‘I’ll try come Saturday after work to look at it’ so already the trip to the shop to show the pictures was pointless, anyway Saturday came and I rang the shop several times after I managed to get through, he told me ‘yes I’ll be there after work’ we waited in and he didn’t turn up. I rang today (Monday-as the shop wasn’t open on Sunday) and told him we waited in, and he didn’t turn up to which he said there was personal reasons but would come tonight - there was no communication on Saturday to let us know he wouldn’t turn up and surprise surprise no show tonight with again no communication. Absolutely disgusting and would not recommend after this experience! Sofa is a corner sofa, which was also not put together properly on delivery - we never complained about this but just a heads up for...

Purchased a sofa explained how we wanted it built when purchasing. Got a delivery slot of 11-12 no phone call to say they were running late called the shop at 1pm to which they said 20 mins. 20 mins passed I called back no answer was clearly ignoring my phone calls as the next thing the drivers rang my partner and said 20 mins again. Sofa turned up at 3.45 built the complete wrong way called back the shop and the owner said he would be out to amend the sofa after 6pm no apologies for terrible service or it being built the wrong way 3 days later still no sign of him call the shop again says tomorrow after 6 and yet again a no show. Absolutely appalling customer service your sofas are good but your service is...

Only posting this prematurely as I’m expecting a bed headboard & mattress which I paid for in full on Saturday I was told it would be delivered today Tuesday 19th November after 5.pm / no one has contacted me to confirm either way - I’m still waiting and if this doesn’t turn up tonight (as tried ringing today & the shop is shut ) left a messsge regardless/ I will be wanting a refund if this doesn’t turn up / after reading the other reviews- this wouldn’t surprise me - the mattress has now been delivered however the base & headboard will be another week - I’m grateful for the mattress...