Grounded Brislington — Restaurant in Bristol

Overall, this establishment is alright, the food quality is generally nice, but the customer service really needs improvement.

my first trip with my mother a couple of months ago, we ordered two teacakes that never came even after about a 40-minute wait. I had to go and ask and when they finally arrived the inside of them was undercooked and the topside was cremated, clearly they did a rush job trying to get them out. Rather disappointing especially as they didn't seem very busy in there.

The second trip was today (05/02/22) when I visited with my partner. We ordered the Big Breakfast and teacakes. My partner initially ordered the smaller breakfast and ask for Black pudding but the waitress suggested the large breakfast as it came with Black pudding and was cheaper. The food came out, my teacakes never came with jam so had to ask and then was given marmalade. The big breakfast never had black pudding. We asked a waitress for the black pudding and she said she'd go get some, about 15 minutes later my partner was still waiting, so we had to ask another waiter who said he'd get some. After about another 15 minutes, he came out with a bowl of mushrooms and bacon and said they never had black pudding and would these substitutes do? My partner doesn't like mushrooms so that was wasted food.

There just feels as though there is a lack of customer service. If we were informed about there being no black pudding in the first place and asked for a substitute, my partner would of asked for hashbrown and there never would have been an issue. But it seemed the staff never said anything in the hopes it would go away. There were a few staff on, and as it was cold it was only the inside with tables, so again it didn't feel like an understaffed issue, but an issue with customer service not being cared about.

Overall, it's a shame as the food is alright, but the customer service of the establishment really...

I’ve visited this place several times now, and each time I leave with an even greater appreciation for it. The food is really good, the ambiance is warm and inviting, and the service is consistently thoughtful and attentive. It has become one of my favourite spots..not just to dine, but also to get some work done in a welcoming environment.

One particular experience recently left a lasting impression on me. I had come in for lunch when I realised, to my horror, that I had left my phone in the bus. In a moment of panic, I approached the waitress on duty, her name was Jess and she was simply incredible. With genuine care and composure, she immediately helped me calm down, quickly searched for the bus routes, and guided me through locating my phone.

There were two possible buses, and Jess encouraged me to check both. Not only that, she and a male colleague came outside with me and communicated from a distance using hand signals, (thumbs up or down) as I stood near the distant bus stop. Thanks to their kindness and determination, I managed to find my phone on one of the buses.

What touched me the most was Jess’s reaction, her joy was so sincere, and the warm hug she gave me afterward made me feel truly cared for. As someone who has come all the way from Malaysia to study here, moments like these, where strangers show such kindness, MEAN THE WORLD TO ME . It reminded me that no matter how far from home you are, beautiful souls can make you feel like you belong.

This restaurant is more than just a place to eat. It’s a space filled with warmth, compassion, and genuine human connection. The food is delicious, the atmosphere lovely, and the team, especially Jess, is nothing short of amazing. If you’re ever in the area, do yourself a favour and visit. You won’t...

My recent visit to Grounded Brislington left me absolutely flabbergasted, and not in the pleasant sense. As a group of dedicated vegans, we entered the cafe hopeful of enjoying their plant-based menu, only to be met with a series of unfortunate events that can only be described as astonishingly unfortunate.

To begin with, our order contained meat, a direct violation of our explicitly stated dietary preferences. This incident alone would have been a significant letdown, but alas, that was just the tip of the iceberg. The toast that graced our table resembled a charred relic from a bygone era, conveniently ignoring the fact that overcooked foods, like burnt toast, are purportedly linked to health risks.

What truly set the tone for the extraordinary nature of our experience, however, was the cafe's attempt at rectification. After extending an olive branch in the form of a promised complimentary meal (we. had spent £68), we found ourselves in an almost comedic reversal of fortune when this offering was unceremoniously retracted. It's as if the cafe were playing an avant-garde game of emotional ping-pong, with us as unwilling participants.

Adding a surreal layer to this narrative is the fact that we had previously communicated our absence due to a profoundly serious family illness. Apparently, even such circumstances couldn't deter the cafe's commitment to delivering perplexing and bewildering service.

In conclusion, Grounded succeeded in turning what could have been a simple dining experience into a perplexing odyssey of culinary misadventures and communication blunders. For those who seek a dining escapade that challenges the boundaries of comprehension and basic empathy, this cafe is an...