Breitling Bicester Village — Local services in Cherwell District

The most ridiculous business policy as a authorized Swiss watch dealer , I had brought two watches in the past before lockdowns Mr David Durant dealt with the sale . I managed to reserve the items and view and collect as I'm traveling from London service was good . Lately they changed there policy they wasap customers when new stock arrives I enquired about a watch and asked can they hold it for couple of hours I'm traveling from London they refused saying it's business policy, all other major Swiss dealers be it watches of Switzerland Frazer hart goldsmith's or Beaverbrook or tag Heuer etc if you ask them to reserve a watch to view they arrange that for a day and hold for a day if they don't have the watch in stock at particular branch let's say London but have it in Birmingham branch, they arrange for the watch to be delivered to a London branch so customer can view before purchase free of charge at there expense. The tag Heuer at Bicester village even if you reserve or ask to hold a watch they hold it for 2 3 days . I just asked breitling Bicester can they hold it for couple. Of hours give me the chance to travel from London they refused, and offered to keep me updated about the watch if it gets sold before I arrive that's just so ridiculous me buying a train ticket or travelling by taxi or own car half way down motorway or on train they call up and say watch is sold this is just so ridiculous I'm very disappointed at this policy this new management policy and manager I think is a complete joke and don't have the experience or expertise with dealing...

⭐ 1 Star

Absolutely appalled by the service at Breitling Bicester Village. I purchased a Colt 41 Automatic and recently realized I was never given the additional links. I called the store on the 26th, explained the situation, and was told to bring the watch in for assistance.

I made a special trip from Coventry on my birthday (27th), expecting a resolution. Instead, I was met with rudeness, suspicion, and outright dismissal from a staff member named Samnang. Rather than helping, he implied I was lying and refused to acknowledge that a mistake could have been made. Even worse, he told me to "go on eBay" to find the missing links—a completely unacceptable response from a luxury brand.

The store manager, Samuel, refused to even come to the shop floor and instead relayed messages via WhatsApp, showing no interest in addressing the issue. The whole experience was disgraceful, unprofessional, and insulting to a loyal Breitling customer.

Is this how Breitling trains its staff to treat customers who have spent thousands on a watch? Absolutely shocking service. I will never purchase from this store again and will only buy through Watches of Switzerland or other dealers moving forward.

Breitling needs to seriously review its customer service at this location.

If you’re considering buying from this store, think twice because once they have your money, the service is...

I had the pleasure of being served by Aurora, initially visiting a few months ago and then liaising over the store WhatsApp. She went above and beyond to help me. I arrived at the store late, just as it was closing, but Aurora kindly stayed behind to assist me without any hesitation. Her professionalism, kindness, and willingness to go the extra mile truly stood out. It’s rare to come across such dedicated and customer-focused service. Aurora is a credit to the team, and I hope her efforts are recognised. Thank you again for an...