ALDI — Local services in Great Britain

I am writing to formally raise a complaint regarding an upsetting experience I had at your Aldi store located on Wyndham Way, on Friday 4th July 2025, at approximately 2:00 PM.

I had visited the store to do a small shop, accompanied by my daughter who was in her pushchair. As is often the case, the pushchair had some personal items underneath, which had clearly been purchased previously from other stores.

While I was in the process of paying at the self-service checkout—at a time when all self-checkouts were occupied and there was a long queue behind me—a male member of staff approached me and crouched down beside my pushchair to examine the items stored underneath. This was done in full view of everyone around, and I was left feeling deeply embarrassed, humiliated, and singled out.

I want to be very clear that I have never stolen from a supermarket. The implication made by the staff member, and the way in which it was handled, was both inappropriate and degrading. I believe this treatment was unjustified and discriminatory—particularly as a young mother, I feel I was unfairly targeted and publicly shamed without any cause.

This experience has left me feeling extremely uncomfortable and reluctant to return to your store. No one should be made to feel criminalised or judged simply for shopping with their child.

I would appreciate a thorough investigation into this matter, an apology for the way I was treated, and clarification on your staff conduct policies in similar situations. No customer should be made to feel the way I did during this visit.

I look forward to your response and resolution of...

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