Boots Pharmacy — Local services in Great Britain

Absolute disgrace took round a prescription I got from hospital dated a week before after sitting waiting for 15 mins was told the prescription was out of date and would have to go back to hospital to get another prescription. Called the hospital doctor was told the pharmacist was talking rubbish by this time they are closed for lunch so I call and explained what doctor had said and she then said it was a mistake to come round in an hour after just leaving absolute run around by obviously a pharmacist that doesn’t have a clue a full afternoon wasted and before she told me it was out of date she told me it was a private prescription and I would have to pay I explained I have been getting this prescription every six months for over 10 years never been asked to pay needless to say the whole experience today was disgraceful obviously the staff are not trained the fact that a pharmacist makes such mistakes is not a good sign I will be emailing boots with my complaint but I doubt with this branch of boots nothing will change just a...

Covid has become the new ‘don’t blame us’ term for so many companies and organisations. I know Covid is on the rise, I know people get sick and have to stay at home but that’s not a green light for rudeness from staff working in any public-facing role. I know they're short staffed and Paul is no longer with them (which I was reminded of today) but that's not my fault and I was only going by our long standing arrangement.

Once again, Boot’s at Norby Road has successfully missed my date for collection of medications and somehow, despite this being a standing arrangement for over 8 plus years, it is my fault, I should be asking for medications to be brought forward earlier….eh, when did it become my fault that the date I normally pick these up was changed without my knowledge?

Time for a new...

Boots norby rd is a good chemist the staff are excellent who all go out their way to help you and I’m in every day I cannot think of 1 who are not helpful or polite and I cannot miss 2 special mentions for Paul (manager)& parvees the best manager there’s been even for a Geordie lol and parvees I’ve known for 15 years in the shop 2 gentlemen,mostly 🤭👍 & also most of the locums which is why it is only good not...