Marchee Wok — Local services in Great Britain

Getting worse as time goes on. Won't use again. Telephone manner is grumpy. You have to give ridiculously intricate directions and repeat yourself endlessly. Ordered egg fried rice - got two lots of sesame prawn toast. Waited nearly 1hr (told 30 mins).

Response from the owner below (now changed but I have evidence of the change) only publicly confirms the ungrammatical grumpiness to which I was subjected on the phone, not understanding that I simply didn’t get what I ordered (forget the price difference in my favour, ‘mate’ - there’s only so much sesame prawn toast one can eat). All this despite me being, for a time, a genuine customer. It’s a shame that the delivery person wasn’t on their bike on the day of my last order! (N.B. This middle paragraph was an edit in response to the owner’s rude response, which I’m not taking down even if the new owner’s response below reads much more professionally.)

Update: 0 stars (if I could!) because of the attempt at gaslighting me. The owner has since deleted their rude response (of which I took a screenshot before so unlucky - available to anyone who wants a copy of their then poor customer service), which I then criticised in my edited response, above (middle paragraph). To the owner - this was a long time ago. I haven’t used your services for a long time. For obvious reasons. Only saw the previous owner’s rude response recently and replied to that. Proving that I don’t have time on my hands to write...

Gluten free chinese take away is possible!! First Chinese take away since being diagnosed with ceoliac disease 9 months ago, and I'm so happy! After hearing about this place through the gluten free community, I drove half an hour there and half an hour home again, just for a chinese take away.. and I will do it again and again if it means I can have a proper chinese!

Called the restaurant, they didn't have a gluten free menu, but assured me most things can be made gluten free and to just let them know what I wanted and they would let me know if it's possible. So I went with my good old favourites from before diagnosis, beef and mushrooms, chicken chow mein and battered chicken balls... they assured me they could make all 3 gluten free, with gluten free noodles, gluten free batter and that they prevent contamination as his daughter is ceoliac. I skipped and jumped into my car, drove to collect it. All of my dishes had a little gluten free sticker on, then they wrapped the whole order in tin foil to keep it warm for the drive home. Snook a few chicken balls through the packaging on the car ride home, and the rest was still warm enough when I got home, no need to reheat! It all tasted better than I remember, they will be seeing me again soon! And the best of all, no bad reactions, so they are true to their word about preventing contamination as less than a breadcrumb of gluten can leave me in agony! Travel the distance, you...

I haven't had Chinese in a while due to having Coeliac Disease and my husband came across this place.

Due to a trip to Leicester we took advantage to try it out.

The staff were very helpful even though it was very busy, catered to other allergies.

The food was absolutely delicious.

The only downside was it was very busy and the lady serving us was in between calls as a first time customer it was hard to order not knowing what's gluten free as the menu doesn't specify. Another staff member did come to help which helped the issue. It would be ideal to put GF by dishes on the menu and customers can state if needs to be GF.

There's a 50p charge for gluten free items but I'm unsure of why the charge is as other chains advertise gluten free but don't charge extra.

There's no labels on the prawn crackers to state if gluten free and I forgot to ask so didn't enjoy that part of the meal.

My mum who's never liked any Chinese food she's tried and being vegetarian was converted and enjoyed the meal thoroughly. She was happy to have it again and she even had extras.

Overall, fantastic food, service and a great experience. We will definitely be back to...