Rettie — Local services in Great Britain

Very disappointed with the West End branch! Done a deal on a property, arranged mortgage and spent over £350 on a survery in the process. Date of entry was also set via solicitors. After date of entry day had passed I contacted my solicitors to find out why there was a delay. I was told the sellers were having difficulty releasing an inhibition on the property from the bank. I waited a month and contacted Rettie West End to find out what the delay was. I was told that they were unaware and thought the delay was from my end. After Rettie 'contacted' the sellers I was told that their bank refused to release the inhibition and they could no longer sell the property. A week ago I saw the same property for sale and now it is under offer! Rettie West End should be ashamed of themselves for messing me around! I should have been the first one contacted if there was a 'real' issue. It seems to me there was an underhand dealing going on. Rettie I am out of pocket by over £350 and have wasted my solicitors time. You are very unprofessional and I will not be dealing with you again anytime soon in the near future! Very disappointed! Shame on you...

We found Rettie West End to be exceptional when selling in the West End. The whole team are extremely knowledgable of the area and the market so are able to give realistic and accurate advice which really helped guide us through a difficult move. Richard first came to our flat for a valuation. He was friendly, enthusiastic and spot on with his estimates. Thomas carried out our many viewings and was articulate, patient and accommodating. Caroline is warm and positive and went above and beyond throughout the entire process, helping to motivate us through our move. Caroline genuinely cares about her clients and is passionate about what she does. Her clear communication and proactive, dynamic approach managed to take some of the stress out of one of the most stressful situations of moving! The team can drive your sale to a competitive closing date and have your move progressing within the week. We highly recommend Rettie West...

From the initial valuation undertaken by Richard, who arrived with an impressive knowledge of the local market, history of the building and sales performances of other properties Rettie West End had handled here, to the managing of offers by Anne and coordination of the conclusion of the sale by Eve, I have been impressed by the level of expertise and professionalism of the team. This combined with the warm, friendly and empathetic communication by all of their colleagues, at each stage, has made one of life's top five stressors, much less so for me, than it might otherwise have been. In our initial meeting Richard predicted, “This will fly James”. I was not quite as confident but it sold in seven days at the top of the range he suggested it would achieve, so he was right! When you have experienced such a good outcome it’s easy to resort to hyperbole but I would honestly describe the service I received as...