Chow — Restaurant in Great Britain

In short, We were disappointed. The food tasted great. However, the staff were unpleasant. The seating was downstairs at a table with a dirty food splashed wall, badly cracked leather seats that looked like they had been found at the bins. Wasn't a nice place to take your Fiancée, I thought it would have been great as the reviews seemed to show it that way. I had to keep asking for things like soya sauce, salt, chopsticks, straws... not once did they ask if our food was okay or if we need anything else.

I was asking for the bill with the card machine and they told me it was cash only. Which I think should have been made clear upon arrival. There was a cash only sign but was hard to spot it for the mess of the place. They only reason we stayed was out of hunger. Some the reviews stated that it was reasonably priced also, however £24 for a small plate of chicken oyster sauce, fried rice, chips and spring rolls with two cokes - I could get at my local Chinese takeaway for £12-£14 and the portion size would have been much bigger. We didn't even receive complimentary prawn crackers!!

I hope this review will help peoples decision. Lastly I thought that maybe they're just having a bad day and before leaving I told the woman that it was a delicious meal and thank you out of politeness, she just looked at me and said "ok thank you" very quickly. Like she didn't care very much.

They need to work on the cleanliness of the restaurant, the overall customer experience, and perhaps just being a bit...

Friendly service, big portions! Definitely recommend the 麻辣拌, which is packed with flavour, the sesame sauce is the highlight, you can get so many different types of veggies and meat in one dish, we all loved it so much! The fish in sauerkraut broth was great, sour and spicy as it should be. The sweet and sour pork was a bit too hard to eat and a bit too sweet for our liking. The fish spiced aubergine turned out to be sweet and sour style as well which was not what we expected. The dry hot pots are alright but not as good as some other places. Overall, a great selection, plenty seating and...

Ordered via just-eat. Food was not delivered. When I phoned to enquire I was told they couldn't get hold of the delivery driver. When I phoned again they hung up on me. Then they phoned me back and said the food had been delivered but "to someone else". I said this wasn't really ideal as I had paid for it all already and the lady calling said she'd "ask the boss" about a refund. I don't really expect to see my money back. Such a shame - back in the 2000's Chow was the Chinese place to go to in the West End. Now it can't execute...