Bank of China — Local services in London

The single worst lender I have ever dealt with. Get complaints from clients about their service, or rather lack of it. Get panicked and stressed clients asking why a simple remortgage takes an eye-watering 18 months to process, to then only be rejected or declined. Get clients complaining about the lack of service, care, or professionalism.

Get brokers complaining about the lack of communication, the abysmal turnaround times, and the lack of anyone picking up the phone to queries and enquiries. Get brokers complaining further that they systems are outdated, that what they are told will happen does not happen, and that it seems as if they genuinely don't care what happens to clients.

Best viewed as an example of what a lender should not, never, not remotely, not for a second, ever, EVER, be like....

The most caring and wonderful bank in London. I changed my bank address several months ago at this branch. I couldn’t even remember that I mentioned to the staffs that my card will expire at next year January. But their staffs were helpful and caring, they took my details down and they sent me a new card without me informing them. Probably I will forget to do so, to tell them to change a new card this month. Even sometimes they can get busy, they are a...

An excellent experience at a high-standard modern bank.

The lobby was clean and tidy, with friendly and proficient staff who quickly handled the transactions I needed. If you're missing some documents, such as a photocopy of your passport, they'll copy it for you free of charge.

By the way, the air conditioning is comfortably warm in winter and...