The Ned London — Hotel in London

I am writing to bring to your attention a deeply disappointing incident that occurred during my family’s visit to The Ned on Christmas Eve. For several years, my family and friends have enjoyed celebrating this occasion at your establishment, but this time we experienced behavior that not only left us feeling disrespected and unwelcome but ultimately ruined our Christmas.||||The evening began pleasantly, with a delightful dinner at the restaurant. Afterward, as is our tradition, we headed to the Nickle Bar to watch the live band. However, upon reaching the bar, a waiter treated us with rudeness from the outset. He appeared to take an immediate dislike to my mother, who is 79 years old and works tirelessly for the NHS. After completing an exhausting 11-hour shift that day, she was looking forward to relaxing and enjoying the evening.||||While we were initially served drinks without issue, the experience soon deteriorated. When we finished our drinks and requested another round, we overheard the waiter make a disparaging comment, referring to us as an “odd group of colours.” Shortly after, he offered us only water instead of the drinks we requested. We chose not to react at that moment, as we were determined to enjoy the evening despite the remark.||||Things escalated when the waiter informed us that the Head of Security had decided we should leave. He claimed we were being refused further service and were banned from the venue because we were “all drunk.” This accusation was entirely false. None of us were drunk, and we believe this treatment was discriminatory, rooted in prejudice due to our ethnicity.||||From the moment we entered The Ned, we felt singled out. We were asked multiple questions about our booking and our reasons for being there, even after showing proof of our reservation. Throughout the evening, we noticed security following us, which made us feel unwelcome and unfairly targeted.||||We attempted to seek clarity by asking for a manager, but our request was denied. When we asked for a refund for the evening, this too was refused. This lack of accountability compounded the distressing experience.||||The entire ordeal left us shaken and deeply upset. What was meant to be a joyful and festive occasion turned into a night of humiliation and hurt, ultimately ruining our Christmas.||||As a loyal patron of The Ned who has never encountered such issues on previous visits, I am extremely disappointed. I believe my family and I were unfairly treated and victimized, and I urge you to investigate this matter thoroughly.||||I look forward to your detailed response, including an explanation of the events that led to our treatment that evening and the steps you intend to take to address this issue.||I will also be posting a detailed account of this ordeal my mother was shaken and cried, she was very scared as she’s very mature I believe this could have been handled much better.||I have sent in a email to the general manager and the enquiries email address guess what no response the Ned are trying to bury there head in the sand avoid this over priced rude hell hole at all costs...

We stayed at this hotel for three nights. It was my birthday weekend, and we were there with friends. Just like our friends, we booked a Cozy Room and were assigned a really nice room with a large, old window and a small anteroom. Since we had a long journey, we tried to get half an hour's sleep and realized that it was incredibly loud in this room, as it was on the second floor, and we could hear the subway, which apparently ran underneath the building. Everything was shaking, and I couldn't sleep a wink, so we asked the reception for another, quieter room. The first employee we spoke to said the subway problem was completely unknown; to ask her supervisor colleague, she was friendly and asked us to move immediately. We packed our suitcases and the hotel staff then wanted to move them to a new room. When we returned late that evening and saw our new room, we were truly disappointed. The reception staff apparently didn't care much about our problem, as they moved us to room 410 on the 4th floor. Our new room was smaller, with a door directly into the bedroom, no longer an anteroom, two modern office windows that were so covered in stickers that you could barely see out, and a view of an office building. The whole room was no longer as cozy, really small, no longer the old large window, and in no way comparable to the photos in the advertisements or our previous room. On top of that, we were actually looking for peace and quiet, and this room was right next to the elevator. Next door to us lived a family who were loudly running around the hallway every morning at 6:30 a.m. with their small childs. Unfortunately, we didn't ask the reception for a second room; that's not our style. This hotel had its chance, and we are more than disappointed. All we can say about the entire building is that it is truly beautiful. It's venerable old with beautiful common areas on the ground floor, great bars and restaurants, and certainly beautiful rooms too. This hotel is steeped in history, and we were looking for this kind of special room, but unfortunately couldn't find it. The supervisor didn't behave in any way like a supervisor in a five-star hotel; to her, we were just annoying, irritating guests who were then locked into what was surely the smallest room in the hotel. Sorry to say but we are extremely disappointed, especially since every time we stay in London, we book an exceptional hotel like The NOMAD, Soho House or Four Seasons, that know how to treat guests in...

A truly terrible experience last evening.

We were coming back from a show in East London, a group of 8, all family members visiting London staying near Blackfriars. We were looking for a place to have a quick dinner and as we were getting off at Bank we wanted to try out the Kaia restaurant. I rang The Ned at 9:30pm asking if we can come with a group of 8 and eat at Kaia (it was showing as open until midnight on Google). I was told they cannot guarantee a table, but we can show up and see if there is a table available.

We have arrived at 10pm and I walked up to the reception, I was informed Kaia is closed, but there "might be" a restaurant that is open and serving food. This is disappointing as when I was calling 30 mins earlier, I was not told Kaia would have been closed when we arrived. When I asked if they can provide me with more detail, types of restaurant and menus, I was informed I have to talk up to each restaurant one by one and check... This is an amazing experience at a reception, staffed with four people, that was empty at 10pm, four staff members standing doing NOTHING, none of them willing / or having knowledge to help me.

I walked up to a random bar and asked the bartender, he didn't know much, but has been very helpful and kind, I then started walking one by one to some resturants asking.

I was sent Millie's in the end (after being sent back and forth - really not the experience I expected) as it was the only one open and serving food. The place maybe had three two persons tables occupied with looads of tables empty. I have asked if they can accomodate a table for eight people. The staff member went away, surprised, it took 3-5 mins on top, for him to inform me they cannot accomodate 8 people. I wasn't given any option to be seated at two tables of four (which we would be keen to do if offered). I spent a total of 15-20 mins inside walking between restaurants checking and "begging" to be accommodated or "fed'. The whole place was super empty with lots of empty tables.

I always thought places of this level have a super informed and helpful staff, what was striking is that no one knew anything, it was really an experience I would expect in some disorganised, cheap place, but not at The Ned.

This has been the first, and most likely the last attempt for me. It was embarrassing. At the end it is all about generating revenue, you lost our business last evening, but having lazy, non-informed staff members...